MULTI FURNITURE APPLIANCE SPRINGFIELD PARK - WORST RETAILER TO DEAL WITH!!!

On 22 June 2025, my wife and I visited the MFA branch in Springfield to inquire about a bed. We were shown a few options and were told we would receive a follow-up the next day regarding pricing and availability.

Two days later, we received confirmation that the bed was available and would be ordered upon payment. We proceeded to make full payment and sent through the proof. In return, the store issued us an invoice, seemingly confirming the transaction.

However, just two days after payment, the store contacted us to say the bed was no longer available. This is completely unacceptable — why confirm and take payment if the stock cannot be guaranteed?

What made the experience even worse was the attitude of Jake, the store manager, who spoke very rudely to my wife. When I called in myself, his tone suddenly changed, which is both unprofessional and disturbing.

Ebrahim from the store then informed me that they could no longer assist and that I would need to go through a refund process to get my money back — for a mistake that was entirely theirs.

This kind of treatment is a complete disregard for customers’ time, trust, and money. Companies should not be allowed to mislead customers, take payment for items they cannot supply, and then make it difficult to refund.

We feel let down and disrespected, and we hope this feedback serves as a warning to others.