WK
Wouter K
1 reviews | Active since Sept 2016
13 Aug 2025, 09:51
MFA don't know how to operate...
1 month and 5 days... and we still have not received our full order.
2 office chairs. They send us a chair with two of the same arm rests. Contacted them right away and when they finally did send us an arm rest, we received shelves for a bookcase. So no there is someone that still waiting for shelves for their bookcase.
How can a company operate like this...
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Replies (1)0
Replies (1)
Multi Furniture and Appliances's replyOfficial
22 Aug 2025, 16:40 Good Day,
Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced with your order. This is certainly not the level of service we aim to provide.
We understand your frustration regarding the incorrect parts being sent and the delay in receiving your complete order. Please be assured that we have addressed this matter with our warehouse team to ensure the correct armrest was dispatched to you without any further delay.
Our team will also follow up to confirm that you receive your complete order as originally placed. We value your support and will do our utmost to resolve this issue to your satisfaction.
Kind regards
Kind regards
Multi Furniture and Appliances's reply22 Aug 2025, 16:40
Official
Good Day,
Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced with your order. This is certainly not the level of service we aim to provide.
We understand your frustration regarding the incorrect parts being sent and the delay in receiving your complete order. Please be assured that we have addressed this matter with our warehouse team to ensure the correct armrest was dispatched to you without any further delay.
Our team will also follow up to confirm that you receive your complete order as originally placed. We value your support and will do our utmost to resolve this issue to your satisfaction.
Kind regards
Kind regards