I regret spending my money and time on your business

Item: Multi Furniture and Appliances
Rating: 1
Author: Bongi L

Afternoon. Order placed on the 29th of November 2025 - Order #339886. Multiple failed attempts to get assistance from the company, as well as the pick up store on 491 Govan Mbeki Street I would like to express my deepest disappointment in the manner which your organization has dealt with my order purchase and my complaints.

Considering how patient and understanding I have been around this situation I have been. I have fully comp**** with the instructions of online purchasing, the waiting process as well as what has been required from me as a customer.

It is apparent to me that, not only have you failed to follow your procedures of Online purchases and store pick ups, you have failed to keep transparent and honest communication with me.

I no longer wish to deal nor take this any further and kindly request for a full refund. I would at this point prefer to take my purchase somewhere else.

After I eventually got through to an agent on Monday, more empty promises were made. I called multiple times yesterday and today, multiple whatsapp messages but I dont get through to anyone. I just don't want anything further to do with your company - I regret ever purchasing from you, and I will never do so again.

I would like to be fullY refunded. I hope you understand.

Helpful (0)

Replies (3)

Multi Furniture and Appliances's replyOfficial

30 Jan 2026, 12:13

Hi Bongi Ludidi

Thank you for your message, and we’re sorry for the frustration caused by the difficulty in getting through to our team. We understand how disappointing this has been after multiple calls and WhatsApp messages.

With regard to Order #339886 (placed 29 November 2025), we can confirm that your stock is ready and available for collection at our pickup store at 491 Govan Mbeki Street. The order has been ready for collection since 8 December 2025.

We’d also like to clarify that assembly was not selected on the original online checkout. However, to assist and resolve this matter, the order is assembled and ready for collection at the store.

Please confirm when you will be collecting (date and approximate time), so the store team can have everything prepared and ready to hand over smoothly.

Multi Furniture and Appliances's reply30 Jan 2026, 12:13

Official

Hi Bongi Ludidi

Please confirm when you will be collecting (date and approximate time), so the store team can have everything prepared and ready to hand over smoothly.

Bongi L's updateReviewer Update

30 Jan 2026, 12:21

Good afternoon.
Thank you for your meaningless response.

I don't want the product - I made myself clear that I would like to be refunded. TODAY

You're lying to me in public - I have screenshots and recorded calls to prove it.
Check your call records and WhatsApp lines, check your emails.

Bongi L's update30 Jan 2026, 12:21

Reviewer Update

Multi Furniture and Appliances's replyOfficial

02 Feb 2026, 16:22

Good afternoon,

Thank you for your message.

Please note that we also have the full communication history on our side, including call records, WhatsApp correspondence, and email trails, which we can review. We do not wish to delay the process.

Kindly be advised that your refund has already been processed today. Depending on your bank’s processing time, it may take a short while to reflect in your account.

Have a lovely day further.

Multi Furniture and Appliances's reply02 Feb 2026, 16:22