TM
Thandeka M
1 reviews | Active since Feb 2018
29 Dec 2025, 19:26
Extremely Disappointing Service – 20 Days Waiting for Order
I am extremely disappointed with the service I have received regarding my order #344019. I placed an order to collect in store, but when I contacted the store, I was told to call the online team. The problem is that the contact number provided for the online team is the same store number, making it impossible to get proper assistance. As of today, the 29th, I have been waiting for 20 days with no resolution. Email responses take up to three days, and there is no follow-up or calls from the company. I am constantly the one chasing for updates. This lack of communication and accountability is unacceptable. The entire process has been frustrating and a complete waste of time. I expected far better service.
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Multi Furniture and Appliances's replyOfficial
06 Jan 2026, 12:19Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you experienced with your order #344019.
Due to an internal assembly issue, the incorrect colour was initially prepared for your order. We fully acknowledge that this error, along with the delays in communication, fell short of the service standard we strive to provide. For that, we are truly sorry.
We can confirm that the colour issue has now been corrected and the matter resolved. In addition, you alerted us to a problem with the microwave, which has since been addressed and resolved as well.
Your feedback is taken seriously, and we are actively reviewing our internal processes to ensure clearer communication, quicker response times, and better coordination between our online and store teams going forward.
Thank you for your patience while this was being sorted out. We appreciate you giving us the opportunity to have resolved the matter and hope to restore your confidence in our service.
Kind regards
MFA
MFA
Multi Furniture and Appliances's reply06 Jan 2026, 12:19
Official
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you experienced with your order #344019.
Due to an internal assembly issue, the incorrect colour was initially prepared for your order. We fully acknowledge that this error, along with the delays in communication, fell short of the service standard we strive to provide. For that, we are truly sorry.
We can confirm that the colour issue has now been corrected and the matter resolved. In addition, you alerted us to a problem with the microwave, which has since been addressed and resolved as well.
Your feedback is taken seriously, and we are actively reviewing our internal processes to ensure clearer communication, quicker response times, and better coordination between our online and store teams going forward.
Thank you for your patience while this was being sorted out. We appreciate you giving us the opportunity to have resolved the matter and hope to restore your confidence in our service.
Kind regards
MFA
MFA