SR
Samantha R
1 reviews | Active since Aug 2024
25 Aug 2024, 23:00
Extremely bad service
No customer service after the sale is done… regional managers details can not be given out …. Shallcross branch Appliance still not in good working order, purchased in June 2024, KIC already came out twice, awaiting for KIC to come out again … awaiting over 1 week , spoiled food is expensive, wish some staff at that branch could think for themselves
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Replies (4)SR
Samantha R's updateReviewer Update
30 Aug 2024, 21:24Wednesday 28/07/2024 I was told I’ll get a refund… fridge is fetched from my house and I’m still waiting for the refund. I called the MFA Shallcross branch this morning 30/08/2024 at 10:30 and I was advised to call head office, so I call the head office and spoke to admin department and was told they will call me back. Im sitting with no fridge no refund…. They said they will call back after 45 mins because the MD have to sign it off … I got the call back saying I’ll have a WhatsApp confirmation that the money will be deposited and should reflect in my account by tomorrow (Saturday) but no confirmation yet…. The day is over. Bad service, no sense of urgency! It goes to show why the MFA store managers fail to give service when the company has higher level management that does the same, very disappointing, very dissatisfied
SR
Samantha R's update30 Aug 2024, 21:24
Reviewer Update
Wednesday 28/07/2024 I was told I’ll get a refund… fridge is fetched from my house and I’m still waiting for the refund. I called the MFA Shallcross branch this morning 30/08/2024 at 10:30 and I was advised to call head office, so I call the head office and spoke to admin department and was told they will call me back. Im sitting with no fridge no refund…. They said they will call back after 45 mins because the MD have to sign it off … I got the call back saying I’ll have a WhatsApp confirmation that the money will be deposited and should reflect in my account by tomorrow (Saturday) but no confirmation yet…. The day is over. Bad service, no sense of urgency! It goes to show why the MFA store managers fail to give service when the company has higher level management that does the same, very disappointing, very dissatisfied
Multi Furniture and Appliances's replyOfficial
02 Sept 2024, 10:41We deeply apologize for the continued inconvenience and frustration you’ve experienced with your purchase and refund process. Your feedback is important to us, and we regret that our service fell short of expectations, especially regarding the delays and communication issues. We understand the impact this has had on you, particularly being left without a fridge and waiting for your refund.
We are taking your concerns seriously to improve our processes and communication at all levels, including our management. If you do not receive the promised communication or have any further issues, please contact us directly at ***, and we will escalate your case to resolve this matter swiftly. We appreciate your patience and hope to regain your trust.
Multi Furniture and Appliances's reply02 Sept 2024, 10:41
Official
We deeply apologize for the continued inconvenience and frustration you’ve experienced with your purchase and refund process. Your feedback is important to us, and we regret that our service fell short of expectations, especially regarding the delays and communication issues. We understand the impact this has had on you, particularly being left without a fridge and waiting for your refund.
We are taking your concerns seriously to improve our processes and communication at all levels, including our management. If you do not receive the promised communication or have any further issues, please contact us directly at ***, and we will escalate your case to resolve this matter swiftly. We appreciate your patience and hope to regain your trust.
SR
Samantha R's updateReviewer Update
02 Sept 2024, 22:05Swiftly 🤣🤣🤣 yes it’s Monday and still no money yet, I have the confirmation email however only when I followed up. So Swiftly is an under statement. When I contacted your head office, I was told by your reception that your admin team is on lunch so I left a message and didn’t get a call back, then I called again and apparently everyone was unavailable to take calls … still no money to get a fridge yet …
I wish the owner or MD or someone that is responsible enough to call me to even apologise for this disgusting service!
I wish the owner or MD or someone that is responsible enough to call me to even apologise for this disgusting service!
SR
Samantha R's update02 Sept 2024, 22:05
Reviewer Update
Swiftly 🤣🤣🤣 yes it’s Monday and still no money yet, I have the confirmation email however only when I followed up. So Swiftly is an under statement. When I contacted your head office, I was told by your reception that your admin team is on lunch so I left a message and didn’t get a call back, then I called again and apparently everyone was unavailable to take calls … still no money to get a fridge yet …
I wish the owner or MD or someone that is responsible enough to call me to even apologise for this disgusting service!
I wish the owner or MD or someone that is responsible enough to call me to even apologise for this disgusting service!
SR
Samantha R's updateReviewer Update
03 Sept 2024, 11:48Finally received my credit, never again in my life to shop with MFA
SR
Samantha R's update03 Sept 2024, 11:48
Reviewer Update
Finally received my credit, never again in my life to shop with MFA