Damaged bed

Item: Multi Furniture and Appliances
Rating: 1
Author: Phumza M

On Saturday, 02-08-25, I bought a bed from Multi Furniture, Kokstad branch. I didn’t have a rope to tie it down, so I went around town to find one. When we were setting it up to tie it, we discovered that the mattress was damaged. They had placed it flat position when they loaded it on the Bakkie, but when we lifted it on the side to tie it, that’s when we noticed the damage.

Not even 10 minutes passed before we went back to the shop to report it. The manager at Kokstad branch, named Phumza, said they don’t release damaged items, so the bed is damaged on our side. We tried to explain that we hadn’t even arrived at our destination as they also noted that the destination is Mount Ayliff, but she dismissed us and said we must figure it out ourselves. She left us there with no resolution, zero customer service.

In my entire life I have never experienced such bad service. Now I am stuck with a damaged bed, yet I paid a full price for it

Helpful (0)

Replies (1)

Multi Furniture and Appliances's replyOfficial

22 Aug 2025, 14:18

Good Day,

Thank you for bringing this matter to our attention. We take all concerns very seriously and always strive to assist our customers in the best possible manner.

Please note that all items leaving our stores are thoroughly checked by our staff and managers to ensure they are in perfect condition before being released to customers. In this case, the item was inspected at the Kokstad branch and no damage was present at the time of collection.

As per our terms and conditions, once an item has been collected and transported by the customer, any damages that occur in transit fall outside of our responsibility, as we cannot control or guarantee the method of handling during transport.

We do, however, understand your frustration and regret the inconvenience caused. You are welcome to contact our customer care team, and we will gladly explore any possible solutions to assist you further.

Kind Regards

Multi Furniture and Appliances's reply22 Aug 2025, 14:18

Official

Good Day,

Thank you for bringing this matter to our attention. We take all concerns very seriously and always strive to assist our customers in the best possible manner.

Kind Regards