tT
tracey T

1 reviews | Active since May 2016

26 Jul 2024, 12:17

Customers be aware of the poor quality of their products

<div>I ordered 2 x cupboards online. Upon delivery, the laminate was peeling off some of the boards and some of the boards were badly scratched despite having been packed in bubble wrap and cardboard (5 x boards in total). They actually look like used or second hand items, which I paid R3400 for! I called in (spoke to ++++) and emailed them with photos of the shocking state of the boards, explaining it was urgent as I have a tenant coming in who needs to use them. They offered to replace the boards but no timeline given and I can't have a tenant with no cupboards, which is why I ordered them in advance. They asked me if I would like a discount instead and offered a measly R300 discount. I told them it would cost them more than R300 to send replacement boards but they responded it would cost them R300 to replace the 5 x boards including delivery fee, which is impossible. I am disgusted and will never purchase from them again. Consumers be aware when dealing with them as the quality of their items is poor and their customer service and satisfaction leaves much to be desired.</div>

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