NS
Nwabisa S
1 reviews | Active since Aug 2025
21 Aug 2025, 02:56
Complaint
I would like to know what does one has to do to get his of her order. I have placed an order on the 28th July. Since then, I only received an email confirming my order. That was all, no update or whatsoever. I am the one doing follow ups that leads to nowhere. It’s almost a month now and I know nothing about my money. This is disgusting.
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Replies (1)
Multi Furniture and Appliances's replyOfficial
12 Nov 2025, 11:06Dear Customer, thank you for reaching out and sharing your experience. We sincerely apologize for the delay and lack of communication regarding your order — this is not the level of service we aim to provide.
We completely understand your frustration and truly regret the inconvenience caused. Please note that we’ve recently changed our internal processes to ensure that our franchise stores handle orders faster and more efficiently. These improvements are already being implemented to prevent similar delays going forward.
Kind regards,
The Multi Furniture & Appliances Team
The Multi Furniture & Appliances Team
Multi Furniture and Appliances's reply12 Nov 2025, 11:06
Official
Dear Customer, thank you for reaching out and sharing your experience. We sincerely apologize for the delay and lack of communication regarding your order — this is not the level of service we aim to provide.
We completely understand your frustration and truly regret the inconvenience caused. Please note that we’ve recently changed our internal processes to ensure that our franchise stores handle orders faster and more efficiently. These improvements are already being implemented to prevent similar delays going forward.
Kind regards,
The Multi Furniture & Appliances Team
The Multi Furniture & Appliances Team