Cheap goods bad customer service

Item: Multi Furniture and Appliances
Rating: 1
Author: snenhlanhla M

I bought a kitchen unit and on the same day the leg broke when I called them I was given nothing but attitude Nosizwe gave the worst customer service no remorse whatsoever all I got was attitude and till to date nothing has been done about my complaint. Amanzimtoti MFA has the worst customer service ever and poor quality goods

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Replies (1)

Multi Furniture and Appliances's replyOfficial

30 Apr 2025, 08:52

Dear Snenhlanhla,

Thank you for bringing this matter to our attention.

We sincerely apologize for the poor service you experienced at our Amanzimtoti branch. We understand how disappointing this must have been, and we appreciate your patience.

Please note that this issue was escalated to our Head Office, and the matter has since been addressed with the branch. The kitchen unit has been repaired for you, and we trust that it is now in good order.

Should you experience any further issues or require additional assistance, please do not hesitate to let us know.

Kind Regards,
Multi Furniture And Appliances

Multi Furniture and Appliances's reply30 Apr 2025, 08:52

Official

Dear Snenhlanhla,

Thank you for bringing this matter to our attention.

We sincerely apologize for the poor service you experienced at our Amanzimtoti branch. We understand how disappointing this must have been, and we appreciate your patience.

Should you experience any further issues or require additional assistance, please do not hesitate to let us know.

Kind Regards,
Multi Furniture And Appliances