NM
Neliswa M
1 reviews | Active since Nov 2021
28 Jan 2026, 11:18
Bad service, order taking more than 30 days to be delivered!
I am so disappointed with the service I have received from this shop, I placed an online order with them on the 25/12/2025. Until today (28/01/2026) I have not received my order. They are not even answering their phones and the whatsapp number takes forever to respond and it seems as if they intentionally answer their whatsapp chats after hours.
I regret the day I decided to buy from them.
order #349751
Helpful (0)
Replies (4)0
Replies (4)
Multi Furniture and Appliances's replyOfficial
28 Jan 2026, 12:06Hi Neliswa,
We’re truly sorry for the frustration and inconvenience you’ve experienced, and we understand how disappointing this must be.
After checking our records, we can confirm that order #349751 reflected on our system on 14 January 2026. The stock is scheduled to be en route to the store tomorrow, and it should arrive by Friday.
According to the team, your order will be ready for collection at our Qumbu store by Saturday at the latest. Once it’s ready, you will receive a Click & Collect email notification confirming that it is available for collection.
We apologise again for the delays and for the difficulty you’ve had reaching us. Thank you for your patience and understanding.
Multi Furniture and Appliances's reply28 Jan 2026, 12:06
Official
Hi Neliswa,
We’re truly sorry for the frustration and inconvenience you’ve experienced, and we understand how disappointing this must be.
After checking our records, we can confirm that order #349751 reflected on our system on 14 January 2026. The stock is scheduled to be en route to the store tomorrow, and it should arrive by Friday.
According to the team, your order will be ready for collection at our Qumbu store by Saturday at the latest. Once it’s ready, you will receive a Click & Collect email notification confirming that it is available for collection.
We apologise again for the delays and for the difficulty you’ve had reaching us. Thank you for your patience and understanding.
NM
Neliswa M's updateReviewer Update
28 Jan 2026, 12:13I will be patiently waiting as I did for the past 33 days
NM
Neliswa M's update28 Jan 2026, 12:13
Reviewer Update
I will be patiently waiting as I did for the past 33 days
Multi Furniture and Appliances's replyOfficial
30 Jan 2026, 11:57Kindly note, it is not 33 days.
Have a lovely day Further!
Have a lovely day Further!
Multi Furniture and Appliances's reply30 Jan 2026, 11:57
Official
Kindly note, it is not 33 days.
Have a lovely day Further!
Have a lovely day Further!
NM
Neliswa M's updateReviewer Update
30 Jan 2026, 12:17Correct! 35 days to be exact...I placed my order on 25/12/2025, I've got proof of that! Do not make your system errors my problem. Clearly you can see from your system that my order was once cancelled "Mistakenly deleted" as I was told by your online sales assistant . How is that my fault? It is a pity that I cannot attach my invoice in this platform.
NM
Neliswa M's update30 Jan 2026, 12:17
Reviewer Update
Correct! 35 days to be exact...I placed my order on 25/12/2025, I've got proof of that! Do not make your system errors my problem. Clearly you can see from your system that my order was once cancelled "Mistakenly deleted" as I was told by your online sales assistant . How is that my fault? It is a pity that I cannot attach my invoice in this platform.