NM
Nzima M
1 reviews | Active since Jul 2012
23 Mar 2026, 12:44
Bad service
Hello, on the 9th of March I ordered a dressing table from MFAonline however on 17th March the wrong oder was delivered but in my absence. I therefore had hired someone to assemble as I was not on site and on my return the wrong order was delivered and assembled. I reached it to MFAonline and I have not received any conclusive feedback on my order in terms of collection of the wrong order and delivery of the correct order
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Multi Furniture and Appliances's replyOfficial
30 Mar 2026, 10:03Dear Nzima Mazibuko,
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience caused.
We understand that the incorrect dressing table was delivered and assembled in your absence, which is certainly not the experience we aim to provide. Please rest assured that we are taking immediate steps to resolve this.
The correct unit is currently being dispatched to you. In addition, our team will be in contact to arrange the collection of the incorrect item at a time that is convenient for you.
We truly appreciate your patience and understanding while we rectify this matter. Should you have any further questions or require assistance, please do not hesitate to contact us.
Multi Furniture and Appliances's reply30 Mar 2026, 10:03
Official
Dear Nzima Mazibuko,
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience caused.
We understand that the incorrect dressing table was delivered and assembled in your absence, which is certainly not the experience we aim to provide. Please rest assured that we are taking immediate steps to resolve this.
The correct unit is currently being dispatched to you. In addition, our team will be in contact to arrange the collection of the incorrect item at a time that is convenient for you.
We truly appreciate your patience and understanding while we rectify this matter. Should you have any further questions or require assistance, please do not hesitate to contact us.