SM
Sihle M
1 reviews | Active since Sept 2024
06 Sept 2024, 21:27
Average experience
Delivery through the courier service arrived a day late. Poor communication from DSV, had to fight to finally have my parcel delivered.
TV Cabinet arrived flat packed unassembled, with really poor instructions. I have had to get an expert to come over and assemble it. Great prices but dissatisfied with the level of service from the courier and quality of instruction
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Multi Furniture and Appliances's replyOfficial
13 Nov 2024, 08:58Thank you for sharing your experience :) We’re sorry to hear that your delivery arrived later than expected and that the assembly instructions were not as clear as they should have been. We understand how frustrating that can be and apologize for any inconvenience this caused. While we work with third-party couriers like DSV for deliveries, we are actively looking into ways to improve the overall process and provide clearer instructions for assembly. Your feedback is valuable, and we’re glad to hear you found value in our pricing. Please feel free to reach out to us directly if there’s anything we can assist you with moving forward. We’d love to ensure your next experience with us is a better one.
Multi Furniture and Appliances's reply13 Nov 2024, 08:58
Official
Thank you for sharing your experience :) We’re sorry to hear that your delivery arrived later than expected and that the assembly instructions were not as clear as they should have been. We understand how frustrating that can be and apologize for any inconvenience this caused. While we work with third-party couriers like DSV for deliveries, we are actively looking into ways to improve the overall process and provide clearer instructions for assembly. Your feedback is valuable, and we’re glad to hear you found value in our pricing. Please feel free to reach out to us directly if there’s anything we can assist you with moving forward. We’d love to ensure your next experience with us is a better one.