RS
Rona S

1 reviews | Active since Aug 2014

08 Jul 2025, 11:59

A company that not only provides quality products, but truly care!

In all my years, I have never received such service from a business. Beyond the call if duty does not even come close. I ordered my items online. Waheeda assisted with my large quantity and color choice. My items were ready within days and was shipped off. All this within a very short time period. Her service was prompt, on point and I was kept in the loop all the way.

On pick-up of my order, when I found myself in a personal dillema, I called on Waheeda not knowing what to do. I was a woman alone.

She asked for my location pin and she reached out and Sipho, their regional manager, was literally at my side within 10 minutes and aided me.

A company that does that, astonished.

Thank you from the bottom of my heart for assisting me. And I am so happy with my order!

Waheeda. You are the frontline of this business. Your professionalism and kindness is a very rare find. It speaks volumes about you as a person. Thank you for assisting me and making sure I that I was okay.

Sipho. You took over a situation and made me feel so comfortable, at ease and safe. My heart felt gratitude.

Anyone who buys products from this company, I can assure you that not only do you get quality products and phenomenal service... But they truly care about their customers on a personal level. Thank you so much for everything!

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Replies (1)
Multi Furniture and Appliances
Multi Furniture and Appliances's reply09 Jul 2025, 15:23
Official
Thank you so much for your heartfelt message and incredible feedback.
We are truly grateful for your kind words and delighted to hear about your positive experience with our team. At MFA, we strive to go above and beyond for our customers, and your experience is exactly what we hope every customer feels when choosing us.
The commitment to service and swift assistance you received reflect the values we hold dear – professionalism, care, and genuine support. Your appreciation means the world to us and will certainly be shared with the team.
We’re so pleased you’re happy with your order, and we look forward to serving you again in the future.