1 reviews | Active since Mar 2009
Contract ended but debit order still going through
At some point my account was in arrears and Liesl was appointed to assist me to get it in order. I agreed to terminate the old contract and start a new one with lesser benefits and slightly lower premiums, because in essence I'm stuck with these people and I can't just terminate membership. The new contract was drafted and signed in December 2014. I had to tell my bank to stop the debit orders on the old one, which I did, and even paid debit order cancellation fees.<br> <br> The debit order went through on end of both Jan and Feb and nothing can be done about it because LVC keeps sending them through on different amounts, and this the bank cant stop. I have emailed the lady who helped me draft a new contract and I have had no response. I am beyond frustrated, I actually wish I had never taken this membership, it is a nightmare.
We confirm receipt of your complaint, the contents of which has been noted.
Please be advised that we are investigating your complaint and will revert back to you.
Kind regards
The LVC Team
We confirm receipt of your complaint, the contents of which has been noted.
Please be advised that we are investigating your complaint and will revert back to you.
Kind regards
The LVC Team
