Bad customer service and attitude.

On the 22/02/2018 I went to the Mullers in Cavendish for my daughter's glasses as the ***** had fallen off. We were told that the glasses were broken of which it didn't make sense as the glasses are 7 months old. At first they couldn't find our names on the system as we received the glasses at Canal Walk. The lady phoned and it was confirmed that the glasses were from them she tried to fix them of which she was not able to do so. The following day a gentleman by the name of Arnold phoned telling me that they will wield the frame and it will discolor of which I refused as this was unacceptable. He then said he was going to send them in. To my shock after the weekend the glasses were still in his drawer and the lady by the name of Fatima Garbie was very rude. She used her hand to shut me up. Her explanation was that she was not hearing the other person on the phone. This was not good customer service as she continue with body expression and her eyes,folding her arms.Her attitude was very bad and people like her can not continue working with people. I was told that Arnold being the manager will phone me up to now there is no phone call, my child cant see at school and this is becoming a problem .