DS
Dirk S
1 reviews | Active since Apr 2022
03 Jun 2024, 13:37
Worst service ever
They refuse to assist me tried calling them twice and tried doing a live chat they closed the chat after i rep**** to their requests
Helpful (0)
Replies (3)0
Replies (3)
Mukuru's replyOfficial
03 Jun 2024, 14:24Hi Dirk,
Thank you for bringing this matter to our attention and for taking a call from one of our representatives earlier. We apologize for the difficulties you encountered.
Regarding your live chat experience, please note that chats are automatically closed after 5 minutes of inactivity. We will investigate the dropped calls to prevent this from happening again.
For resolution, please check if your recipient has an Mpesa wallet so we can convert the order. If not, you can request a refund by emailing us with your proof of payment, order number, and banking details to ***. If you require further assistance, you can email us directly at ***.
Best regards,
Thank you for bringing this matter to our attention and for taking a call from one of our representatives earlier. We apologize for the difficulties you encountered.
Regarding your live chat experience, please note that chats are automatically closed after 5 minutes of inactivity. We will investigate the dropped calls to prevent this from happening again.
For resolution, please check if your recipient has an Mpesa wallet so we can convert the order. If not, you can request a refund by emailing us with your proof of payment, order number, and banking details to ***. If you require further assistance, you can email us directly at ***.
Best regards,
Mukuru's reply03 Jun 2024, 14:24
Official
Hi Dirk,
Thank you for bringing this matter to our attention and for taking a call from one of our representatives earlier. We apologize for the difficulties you encountered.
Regarding your live chat experience, please note that chats are automatically closed after 5 minutes of inactivity. We will investigate the dropped calls to prevent this from happening again.
For resolution, please check if your recipient has an Mpesa wallet so we can convert the order. If not, you can request a refund by emailing us with your proof of payment, order number, and banking details to ***. If you require further assistance, you can email us directly at ***.
Best regards,
Thank you for bringing this matter to our attention and for taking a call from one of our representatives earlier. We apologize for the difficulties you encountered.
Regarding your live chat experience, please note that chats are automatically closed after 5 minutes of inactivity. We will investigate the dropped calls to prevent this from happening again.
For resolution, please check if your recipient has an Mpesa wallet so we can convert the order. If not, you can request a refund by emailing us with your proof of payment, order number, and banking details to ***. If you require further assistance, you can email us directly at ***.
Best regards,
DS
Dirk S's updateReviewer Update
04 Jun 2024, 16:13Big thanks to Shephard Munjari for assisting me
DS
Dirk S's update04 Jun 2024, 16:13
Reviewer Update
Big thanks to Shephard Munjari for assisting me
Mukuru's replyOfficial
05 Jun 2024, 09:13Thank you for your feedback! We're thrilled to hear that Shephard provided you with excellent service and demonstrated professionalism while assisting you. Your kind words have been passed along to Shepherd and the rest of our team. If you have any further questions or concerns, please don't hesitate to reach out via email at *** or call us on +***5.
Mukuru's reply05 Jun 2024, 09:13
Official
Thank you for your feedback! We're thrilled to hear that Shephard provided you with excellent service and demonstrated professionalism while assisting you. Your kind words have been passed along to Shepherd and the rest of our team. If you have any further questions or concerns, please don't hesitate to reach out via email at *** or call us on +***5.