BM
Basil M

1 reviews | Active since Nov 2023

01 Nov 2023, 13:11

Worst ever

Mukuru is horrible. They are absolutely terrible at communicating. Dear Mukuru, if you are having technical issues let us know so we do not try to use your services for that duration. You have hard working people expecting to get their salary via this flipping FSP. after days of waiting for it to clear you phone only to be told "oh, were having a technical issue on our side" why didn't you say so ???? You're dealing with people's money, be accountable for crying out loud. And Mukuru customer care has the nerve to say " I don't know when it will be sorted" "maybe give us an hour" ... Well I've been waiting for f** three days!!

0
Replies (3)
Mukuru
Mukuru's reply01 Nov 2023, 16:32
Official
 Good day, Basil. 

We acknowledge the need for improved communication regarding maintenance activities, and we are taking steps to ensure that you are informed. The issue has been resolved. We sincerely apologize for any inconvenience caused. We appreciate your patience and understanding. 

Kind Regards 
BM
Basil M's update01 Nov 2023, 17:09
Reviewer Update
It's one thing to say "issue resolved" and another to actually see the resolution. There is still nothing that has cleared into my account for a payment made Monday morning, we're going to Thursday now
Mukuru
Mukuru's reply02 Nov 2023, 10:40
Official
 Dear Bail

Thank you for taking my call, as per our telephone discussion, please send us the proof of payment to ***.

Thank you.