EM
Ethel M
1 reviews | Active since May 2022
28 Jul 2022, 23:06
Worse service ever at mukuru bramfontein branch
The worse service I have ever come across, the stuff at the big branch are so unprofessional, they don't know what they are doing, for you to get your money it's as if you want a loan, on Wednesday I went with my friend who was buying a car from me, we where treated so bad, 3days later I have not received my money but its taken from my friend 's account when we call they drop the calls, pls those who bank with this bank run for your life, when you are sick you will die waiting for them to approve your hard earned money, it's *******
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Mukuru's replyOfficial
10 Aug 2022, 18:57Dear Customer,
We truly apologize for the experience you had when collecting funds at our Braamfontein branch.
Mukuru pride ourselves in delivering World class service to all our customers and we would like to ensure that the type of service you've received, doesn't continue in future.
As per our telephonic conversation, I will be escalating this matter to the relevant branch managers to correct the behavior displayed in the Braamfontein branch. Kindly note that this concern will be dealt with internally.
We value your feedback and thank you for informing us of your experience.
Have a wonderful day further.
Kind Regards,
Team Mukuru
We truly apologize for the experience you had when collecting funds at our Braamfontein branch.
Mukuru pride ourselves in delivering World class service to all our customers and we would like to ensure that the type of service you've received, doesn't continue in future.
As per our telephonic conversation, I will be escalating this matter to the relevant branch managers to correct the behavior displayed in the Braamfontein branch. Kindly note that this concern will be dealt with internally.
We value your feedback and thank you for informing us of your experience.
Have a wonderful day further.
Kind Regards,
Team Mukuru
Mukuru's reply10 Aug 2022, 18:57
Official
Dear Customer,
We truly apologize for the experience you had when collecting funds at our Braamfontein branch.
Mukuru pride ourselves in delivering World class service to all our customers and we would like to ensure that the type of service you've received, doesn't continue in future.
As per our telephonic conversation, I will be escalating this matter to the relevant branch managers to correct the behavior displayed in the Braamfontein branch. Kindly note that this concern will be dealt with internally.
We value your feedback and thank you for informing us of your experience.
Have a wonderful day further.
Kind Regards,
Team Mukuru
We truly apologize for the experience you had when collecting funds at our Braamfontein branch.
Mukuru pride ourselves in delivering World class service to all our customers and we would like to ensure that the type of service you've received, doesn't continue in future.
As per our telephonic conversation, I will be escalating this matter to the relevant branch managers to correct the behavior displayed in the Braamfontein branch. Kindly note that this concern will be dealt with internally.
We value your feedback and thank you for informing us of your experience.
Have a wonderful day further.
Kind Regards,
Team Mukuru