SS
Sukoluhle S
1 reviews | Active since Aug 2025
22 Aug 2025, 19:45
Withdrawal issue/Standard Bank/Mukuru bank
I withdrew money from a Standard Bank Atm I bank with Mukuru Bank.Money was taken off my account but the ATM did not dispense the money.Slip came out saying withdrawal suspended.Called the bank immediately and I was told to wait 24hrs for the matter to be solved.After 24hours I am now being told to wait for 50 days for investigation.Why would I go to withdraw money if it’s not a matter of emergency. I’m now being made to wait 50 days for my hard earned money. Why am I being made to while I wasn’t even the one at fault.Standard Bank is saying I should ask for answers from Mukuru and Mukuru is saying they have escalated the issue to Standard Bank. All I want is my money
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Replies (3)SS
Sukoluhle S's updateReviewer Update
22 Aug 2025, 19:53It’s been poor serving and No assurance of whether I will get the money or not , it was my last money in my account .all I asked for was for my money to be sent back
SS
Sukoluhle S's update22 Aug 2025, 19:53
Reviewer Update
It’s been poor serving and No assurance of whether I will get the money or not , it was my last money in my account .all I asked for was for my money to be sent back
SS
Sukoluhle S's updateReviewer Update
22 Aug 2025, 19:54It’s been poor serving and No assurance of whether I will get the money or not , it was my last money in my account .all I asked for was for my money to be sent back
SS
Sukoluhle S's update22 Aug 2025, 19:54
Reviewer Update
It’s been poor serving and No assurance of whether I will get the money or not , it was my last money in my account .all I asked for was for my money to be sent back
Mukuru's replyOfficial
25 Aug 2025, 08:39Good Day Sukoluhle,
We sincerely apologize for the inconvenience this ATM dispute has caused. We fully understand the frustration and urgency of this matter, and want to assure you that we are committed to resolving it as quickly as possible.
Your case has been escalated to our ATM partner’s ***** Department, who will be conducting a detailed audit of the transaction to identify and resolve the discrepancy.
As discussed during our call this morning, the investigation may take up to 50 business days to complete. We understand that this is a lengthy timeframe, and please be assured that we are doing everything possible to expedite the process. Our team will provide you with updates at regular intervals to keep you informed of the progress.
We will contact you immediately once we receive any developments. In the meantime, should you have any further questions, please do not hesitate to reach us at ***.
Thank you for your patience and understanding
Mukuru's reply25 Aug 2025, 08:39
Official
Good Day Sukoluhle,
We sincerely apologize for the inconvenience this ATM dispute has caused. We fully understand the frustration and urgency of this matter, and want to assure you that we are committed to resolving it as quickly as possible.
Your case has been escalated to our ATM partner’s ***** Department, who will be conducting a detailed audit of the transaction to identify and resolve the discrepancy.
As discussed during our call this morning, the investigation may take up to 50 business days to complete. We understand that this is a lengthy timeframe, and please be assured that we are doing everything possible to expedite the process. Our team will provide you with updates at regular intervals to keep you informed of the progress.
We will contact you immediately once we receive any developments. In the meantime, should you have any further questions, please do not hesitate to reach us at ***.
Thank you for your patience and understanding