EA
Ekow A
1 reviews | Active since Oct 2025
17 Oct 2025, 00:33
VERY VERY POOR SERVICE AND LACK OF HONESTY - MUKURU
VERY VERY VERY POOR SERVICE AND LACK OF HONESTY. I have been awaiting my payment that I made with my card for 3 days now of which it usually takes seconds for funds to reflect into an MTN MOMO wallet in Ghana. The worst part is you call and they lie to you or don’t give concrete feedback. When you email nobody response and it’s even worse on WhatsApp. If there is issues then just reverse the funds so that we can use a different platform instead of keeping us waiting and guessing. These funds are sent and have a purpose of use, which is usually urgent otherwise we might as well use forex. Payment reference number is #*** which has taken 3 days and another #*** which has taken ONE WEEK. Can you imagine the inconvenience, stress and frustration as well as money you are causing us? This will be the last time I use Mukuru and wouldn’t recommend it to anyone. Either return the funds immediately taken from my bank account or credit my MTN momo wallet.
Helpful (0)
Replies (6)0
Replies (6)
Mukuru's replyOfficial
17 Oct 2025, 09:33Hi Ekow,
We sincerely apologise for the inconvenience and frustration caused by the delay in your Ghana wallet transactions. We understand how upsetting this must be, especially when the funds are urgently needed.
We sincerely apologise for the inconvenience and frustration caused by the delay in your Ghana wallet transactions. We understand how upsetting this must be, especially when the funds are urgently needed.
Please note that the delays were due to a technical issue with our partner, which has affected wallet orders to Ghana. Our teams have escalated this with the partner and are working closely with them to resolve all pending transactions as quickly as possible.
We have also attempted to contact you directly regarding this matter. To assist you further, please kindly send your bank account details to *** so that we can cancel and credit your order if it has not yet been processed. Please be advised we do have a bank account top up option which can reflect within 48 hours depending on the bank. Refunds may take 5 to 7 days.
We truly apologise for the inconvenience caused and appreciate your patience and understanding while we work to resolve this issue.
Mukuru's reply17 Oct 2025, 09:33
Official
Hi Ekow,
We sincerely apologise for the inconvenience and frustration caused by the delay in your Ghana wallet transactions. We understand how upsetting this must be, especially when the funds are urgently needed.
We sincerely apologise for the inconvenience and frustration caused by the delay in your Ghana wallet transactions. We understand how upsetting this must be, especially when the funds are urgently needed.
Please note that the delays were due to a technical issue with our partner, which has affected wallet orders to Ghana. Our teams have escalated this with the partner and are working closely with them to resolve all pending transactions as quickly as possible.
We have also attempted to contact you directly regarding this matter. To assist you further, please kindly send your bank account details to *** so that we can cancel and credit your order if it has not yet been processed. Please be advised we do have a bank account top up option which can reflect within 48 hours depending on the bank. Refunds may take 5 to 7 days.
We truly apologise for the inconvenience caused and appreciate your patience and understanding while we work to resolve this issue.
EA
Ekow A's updateReviewer Update
17 Oct 2025, 11:19But my questions, why don’t you notify your clients of the technical issue with your Ghana partner so we use alternative means knowing once the matter has been resolved then we can revert back to using Mukuru? It is also strange that there are technical issues because on the same day I did a transaction of 679GHC to my wallets and that took a couple of hours to reflect in the same wallet, so this is extremely confusing and frustrating. Your offering was extremely trustworthy as transactions would go through instantly and it was a seamlessly process without issues but of late it’s so disappointing as you have to guess when money will reflect or if it will even reflect at all.
Once my bank account is provided how long will it take the funds to reflect?
Once my bank account is provided how long will it take the funds to reflect?
EA
Ekow A's update17 Oct 2025, 11:19
Reviewer Update
But my questions, why don’t you notify your clients of the technical issue with your Ghana partner so we use alternative means knowing once the matter has been resolved then we can revert back to using Mukuru? It is also strange that there are technical issues because on the same day I did a transaction of 679GHC to my wallets and that took a couple of hours to reflect in the same wallet, so this is extremely confusing and frustrating. Your offering was extremely trustworthy as transactions would go through instantly and it was a seamlessly process without issues but of late it’s so disappointing as you have to guess when money will reflect or if it will even reflect at all.
Once my bank account is provided how long will it take the funds to reflect?
Once my bank account is provided how long will it take the funds to reflect?
EA
Ekow A's updateReviewer Update
17 Oct 2025, 12:22*Order Update*
We have an update on your order ***
Mukuru *** for ordr:*** to Ekow. Pay R3,257.00 within 24hrs with *** at Pick n Pay/Boxer. Remember - U are able to pay with this same REF at any nearby Spar PayZone, PickNPay, Boxer, uSave, Shoprite/Checkers, Pep or Makro. IMPORTANT: Once u pay, the money sent to : +*** CANNOT be reversed! If this number is wrong, call us on +*** before making payment.
I have now received this from your team without any explanation. Can someone please just assist with either crediting my Momo account or reversing the money taken from my bank account. I need this done today as I am not going through the weekend with this.
We have an update on your order ***
Mukuru *** for ordr:*** to Ekow. Pay R3,257.00 within 24hrs with *** at Pick n Pay/Boxer. Remember - U are able to pay with this same REF at any nearby Spar PayZone, PickNPay, Boxer, uSave, Shoprite/Checkers, Pep or Makro. IMPORTANT: Once u pay, the money sent to : +*** CANNOT be reversed! If this number is wrong, call us on +*** before making payment.
I have now received this from your team without any explanation. Can someone please just assist with either crediting my Momo account or reversing the money taken from my bank account. I need this done today as I am not going through the weekend with this.
EA
Ekow A's update17 Oct 2025, 12:22
Reviewer Update
*Order Update*
We have an update on your order ***
Mukuru *** for ordr:*** to Ekow. Pay R3,257.00 within 24hrs with *** at Pick n Pay/Boxer. Remember - U are able to pay with this same REF at any nearby Spar PayZone, PickNPay, Boxer, uSave, Shoprite/Checkers, Pep or Makro. IMPORTANT: Once u pay, the money sent to : +*** CANNOT be reversed! If this number is wrong, call us on +*** before making payment.
I have now received this from your team without any explanation. Can someone please just assist with either crediting my Momo account or reversing the money taken from my bank account. I need this done today as I am not going through the weekend with this.
We have an update on your order ***
Mukuru *** for ordr:*** to Ekow. Pay R3,257.00 within 24hrs with *** at Pick n Pay/Boxer. Remember - U are able to pay with this same REF at any nearby Spar PayZone, PickNPay, Boxer, uSave, Shoprite/Checkers, Pep or Makro. IMPORTANT: Once u pay, the money sent to : +*** CANNOT be reversed! If this number is wrong, call us on +*** before making payment.
I have now received this from your team without any explanation. Can someone please just assist with either crediting my Momo account or reversing the money taken from my bank account. I need this done today as I am not going through the weekend with this.
Mukuru's replyOfficial
17 Oct 2025, 12:42 Hi Ekow,
We switched service providers, and your order has been reprocessed successfully. We sincerely apologise for any inconvenience caused and appreciate your patience. Please be assured that we’re continuously working to improve our services.
We switched service providers, and your order has been reprocessed successfully. We sincerely apologise for any inconvenience caused and appreciate your patience. Please be assured that we’re continuously working to improve our services.
Mukuru's reply17 Oct 2025, 12:42
Official
Hi Ekow,
We switched service providers, and your order has been reprocessed successfully. We sincerely apologise for any inconvenience caused and appreciate your patience. Please be assured that we’re continuously working to improve our services.
We switched service providers, and your order has been reprocessed successfully. We sincerely apologise for any inconvenience caused and appreciate your patience. Please be assured that we’re continuously working to improve our services.
EA
Ekow A's updateReviewer Update
17 Oct 2025, 15:51Hi, thank you for promptly sorting out the matter for me. Much appreciated
EA
Ekow A's update17 Oct 2025, 15:51
Reviewer Update
Hi, thank you for promptly sorting out the matter for me. Much appreciated
Mukuru's replyOfficial
17 Oct 2025, 16:45Hi Ekow,
Its our pleasure
Its our pleasure
Mukuru's reply17 Oct 2025, 16:45
Official
Hi Ekow,
Its our pleasure
Its our pleasure