AH
Albert H
1 reviews | Active since Dec 2022
16 Oct 2025, 10:21
Very poor service
Very very poor service. I sent money oversees for a medical emergency for a toddler yesterday only to be told that MTN and Vodacom have got network issues that is why the money couldn't be sent. But why didn't you tell me before sending the money that there is an issue so that I could make the choice?. This is not the first time. What happens now to that poor child who needs that the money to be attended to. Your service is really poor...
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Replies (3)0
Replies (3)
Mukuru's replyOfficial
17 Oct 2025, 09:37Hi Albert,
We are truly sorry for the frustration and distress caused by the delay in your transfer, especially given that it was intended for an urgent medical emergency. We completely understand how serious and upsetting this situation is.Please note that the delay is due to a technical issue with our partner, which has impacted wallet payments to Ghana. Our teams are working closely with the partner to restore services as soon as possible.We sincerely apologise that this was not communicated before you made the transaction — we understand how important it is for you to make informed decisions, especially in urgent situations.We were informed that the transactions are being processed however its taking a few days. We truly regret the inconvenience caused and thank you for your patience and understanding while this issue is being resolved.
We are truly sorry for the frustration and distress caused by the delay in your transfer, especially given that it was intended for an urgent medical emergency. We completely understand how serious and upsetting this situation is.Please note that the delay is due to a technical issue with our partner, which has impacted wallet payments to Ghana. Our teams are working closely with the partner to restore services as soon as possible.We sincerely apologise that this was not communicated before you made the transaction — we understand how important it is for you to make informed decisions, especially in urgent situations.We were informed that the transactions are being processed however its taking a few days. We truly regret the inconvenience caused and thank you for your patience and understanding while this issue is being resolved.
Mukuru's reply17 Oct 2025, 09:37
Official
Hi Albert,
We are truly sorry for the frustration and distress caused by the delay in your transfer, especially given that it was intended for an urgent medical emergency. We completely understand how serious and upsetting this situation is.Please note that the delay is due to a technical issue with our partner, which has impacted wallet payments to Ghana. Our teams are working closely with the partner to restore services as soon as possible.We sincerely apologise that this was not communicated before you made the transaction — we understand how important it is for you to make informed decisions, especially in urgent situations.We were informed that the transactions are being processed however its taking a few days. We truly regret the inconvenience caused and thank you for your patience and understanding while this issue is being resolved.
We are truly sorry for the frustration and distress caused by the delay in your transfer, especially given that it was intended for an urgent medical emergency. We completely understand how serious and upsetting this situation is.Please note that the delay is due to a technical issue with our partner, which has impacted wallet payments to Ghana. Our teams are working closely with the partner to restore services as soon as possible.We sincerely apologise that this was not communicated before you made the transaction — we understand how important it is for you to make informed decisions, especially in urgent situations.We were informed that the transactions are being processed however its taking a few days. We truly regret the inconvenience caused and thank you for your patience and understanding while this issue is being resolved.
AH
Albert H's updateReviewer Update
17 Oct 2025, 11:11I am still waiting. It has been 72 hours since.
AH
Albert H's update17 Oct 2025, 11:11
Reviewer Update
I am still waiting. It has been 72 hours since.
Mukuru's replyOfficial
20 Oct 2025, 08:32 Hi Albert,
Thank you for your patience while we experienced technical issues with our payment partner in Ghana. We have since switched service providers, and your order has been successfully reprocessed. We sincerely apologise for any inconvenience this may have caused and truly appreciate your understanding. Please rest assured that we are continuously working to improve our services to provide you with a better experience.
Thank you for your patience while we experienced technical issues with our payment partner in Ghana. We have since switched service providers, and your order has been successfully reprocessed. We sincerely apologise for any inconvenience this may have caused and truly appreciate your understanding. Please rest assured that we are continuously working to improve our services to provide you with a better experience.
Mukuru's reply20 Oct 2025, 08:32
Official
Hi Albert,
Thank you for your patience while we experienced technical issues with our payment partner in Ghana. We have since switched service providers, and your order has been successfully reprocessed. We sincerely apologise for any inconvenience this may have caused and truly appreciate your understanding. Please rest assured that we are continuously working to improve our services to provide you with a better experience.
Thank you for your patience while we experienced technical issues with our payment partner in Ghana. We have since switched service providers, and your order has been successfully reprocessed. We sincerely apologise for any inconvenience this may have caused and truly appreciate your understanding. Please rest assured that we are continuously working to improve our services to provide you with a better experience.