Unreachable ***** Department

Hello,

My my Mukuru card was recently involved in *****lent activity in the 26th of November 2024. I ended up blocking it, now when I call to find our what happened it turns out to be another nightmare, the call center agents don't know what to do except refer me to the ***** department.

The damn ***** department apparently as no direct line to call or email them as per your call center agents. This is truly pathetic, the ***** department should be fully online and reachable. I have been with mukuru for years and hesitated to use that card feature and now am regretting ever using it. I want my funds back and I need to use the available money in my card to send to my loved ones home but I cannot do anything until your ***** department calls me and I am not always available during the day as I work in places with poor network connection.

Please issue me another card urgently so I may retract my remaining funds while you investigate the ***** matter. If this is the case then I rather use World Remitly for money transfers in the future because they attend to matters promptly and I cannot recommend Mukuru or the app if such a case drags on for days.