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Arn D
1 reviews | Active since Nov 2024
07 Nov 2024, 14:37
Unproffessional
I have been on hold for the past 40 minutes, Operator just left me like that. I'm still waiting ....shame
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Replies (2)AD
Arn D's updateReviewer Update
07 Nov 2024, 14:38Operator is Ntombi
AD
Arn D's update07 Nov 2024, 14:38
Reviewer Update
Operator is Ntombi
Mukuru's replyOfficial
08 Nov 2024, 10:22Good Day Arnold
We sincerely apologize for the inconvenience you experienced while on hold, and we understand how frustrating that must have been. Our goal is to provide prompt assistance, and we regret that we fell short this time. We have escalated your concerns to the relevant department to ensure this is addressed moving forward. We’re glad we were able to resolve your PIN reset query, allowing you to transact again.Thank you for choosing Mukuru, and please accept our apologies once more. If you have any further inquiries, feel free to reach us at *** or ***.
We sincerely apologize for the inconvenience you experienced while on hold, and we understand how frustrating that must have been. Our goal is to provide prompt assistance, and we regret that we fell short this time. We have escalated your concerns to the relevant department to ensure this is addressed moving forward. We’re glad we were able to resolve your PIN reset query, allowing you to transact again.Thank you for choosing Mukuru, and please accept our apologies once more. If you have any further inquiries, feel free to reach us at *** or ***.
Mukuru's reply08 Nov 2024, 10:22
Official
Good Day Arnold
We sincerely apologize for the inconvenience you experienced while on hold, and we understand how frustrating that must have been. Our goal is to provide prompt assistance, and we regret that we fell short this time. We have escalated your concerns to the relevant department to ensure this is addressed moving forward. We’re glad we were able to resolve your PIN reset query, allowing you to transact again.Thank you for choosing Mukuru, and please accept our apologies once more. If you have any further inquiries, feel free to reach us at *** or ***.
We sincerely apologize for the inconvenience you experienced while on hold, and we understand how frustrating that must have been. Our goal is to provide prompt assistance, and we regret that we fell short this time. We have escalated your concerns to the relevant department to ensure this is addressed moving forward. We’re glad we were able to resolve your PIN reset query, allowing you to transact again.Thank you for choosing Mukuru, and please accept our apologies once more. If you have any further inquiries, feel free to reach us at *** or ***.