WT
Washington T
1 reviews | Active since Sept 2021
04 Jan 2024, 13:12
Unprofessional Mukuru Call Centre Agent
I got the most pathetic and unprofessional service from a Mukuru call centre agent by the name of Junior today. All I was asking for was that she transfer me to the Payments Department so that my issue of duplicate charges can be resolved. She refused to transfer me and when I asked to speak to her supervisor/manager she claimed they were in a meeting. This is the kind of rotten service you get from some Mukuru consultants because they believe they cannot be held accountable.
The funny thing is I called again hoping my call will go through to a different consultant and it did- I was served by a very friendly gentleman who was also surprised that Junior had refused to transfer me to the payments department.
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Mukuru's replyOfficial
04 Jan 2024, 16:54Good Day Washington
Thank you for taking the time to bring this matter to our attention. We value customer feedback and this allows us to ever improve on the world class service our customers have come to expect from us. Thank you for taking my call and providing me with all the information I require to escalate the matter. We would like to sincerely appologise for the service you received from the consultant in question. We have escalated the interaction to their respective line manager and they have been instructed to address the individual accordingly. We are happy to hear that the second interaction was satisfactory and that your query was resolved.
Thank you for taking the time to bring this matter to our attention. We value customer feedback and this allows us to ever improve on the world class service our customers have come to expect from us. Thank you for taking my call and providing me with all the information I require to escalate the matter. We would like to sincerely appologise for the service you received from the consultant in question. We have escalated the interaction to their respective line manager and they have been instructed to address the individual accordingly. We are happy to hear that the second interaction was satisfactory and that your query was resolved.
Mukuru's reply04 Jan 2024, 16:54
Official
Good Day Washington
Thank you for taking the time to bring this matter to our attention. We value customer feedback and this allows us to ever improve on the world class service our customers have come to expect from us. Thank you for taking my call and providing me with all the information I require to escalate the matter. We would like to sincerely appologise for the service you received from the consultant in question. We have escalated the interaction to their respective line manager and they have been instructed to address the individual accordingly. We are happy to hear that the second interaction was satisfactory and that your query was resolved.
Thank you for taking the time to bring this matter to our attention. We value customer feedback and this allows us to ever improve on the world class service our customers have come to expect from us. Thank you for taking my call and providing me with all the information I require to escalate the matter. We would like to sincerely appologise for the service you received from the consultant in question. We have escalated the interaction to their respective line manager and they have been instructed to address the individual accordingly. We are happy to hear that the second interaction was satisfactory and that your query was resolved.