KO
Kwenzakele O
1 reviews | Active since Jan 2024
12 Oct 2024, 06:29
Unpaid money to the receiver
I sent money to nigeria on Tuesday and till today the money has not landed to it's owner,I'm beyond frustrated. I tried their Facebook they keep on saying i should wait a bunch of bull****. I'm *** tired of these stupid ****mers. I want my money back you bunch of fools it's been days without the receiver getting their money I'm mad
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Mukuru's replyOfficial
14 Oct 2024, 10:19Dear Kwenzakele,
Thank you for reaching out to us. We have referred your query to our Compliance Department for review. As a registered Financial Services Provider, we are required to perform due diligence to ensure that all transactions meet legal and regulatory requirements, including verifying the legitimacy of both the origin and destination of funds.
Our compliance consultant has confirmed that they have spoken with you to establish the source of the funds and your relationship with the recipient. Unfortunately, as the transaction did not meet the necessary compliance standards, we are unable to authorize it at this time.Please be assured that a refund will be processed accordingly. If you have any further questions, please do not hesitate to reach out by emailing us on ***.
Thank you for reaching out to us. We have referred your query to our Compliance Department for review. As a registered Financial Services Provider, we are required to perform due diligence to ensure that all transactions meet legal and regulatory requirements, including verifying the legitimacy of both the origin and destination of funds.
Our compliance consultant has confirmed that they have spoken with you to establish the source of the funds and your relationship with the recipient. Unfortunately, as the transaction did not meet the necessary compliance standards, we are unable to authorize it at this time.Please be assured that a refund will be processed accordingly. If you have any further questions, please do not hesitate to reach out by emailing us on ***.
Mukuru's reply14 Oct 2024, 10:19
Official
Dear Kwenzakele,
Thank you for reaching out to us. We have referred your query to our Compliance Department for review. As a registered Financial Services Provider, we are required to perform due diligence to ensure that all transactions meet legal and regulatory requirements, including verifying the legitimacy of both the origin and destination of funds.
Our compliance consultant has confirmed that they have spoken with you to establish the source of the funds and your relationship with the recipient. Unfortunately, as the transaction did not meet the necessary compliance standards, we are unable to authorize it at this time.Please be assured that a refund will be processed accordingly. If you have any further questions, please do not hesitate to reach out by emailing us on ***.
Thank you for reaching out to us. We have referred your query to our Compliance Department for review. As a registered Financial Services Provider, we are required to perform due diligence to ensure that all transactions meet legal and regulatory requirements, including verifying the legitimacy of both the origin and destination of funds.
Our compliance consultant has confirmed that they have spoken with you to establish the source of the funds and your relationship with the recipient. Unfortunately, as the transaction did not meet the necessary compliance standards, we are unable to authorize it at this time.Please be assured that a refund will be processed accordingly. If you have any further questions, please do not hesitate to reach out by emailing us on ***.