*****ulent Activity on My Mukuru Account

On 1 July 2025, my Mukuru account was hacked, and a sum of money was *****ulently withdrawn. I immediately reported the incident to Mukuru’s customer service. Their response was to block my card and suspend my account, but unfortunately, the funds had already been lost by that time. I was issued a ticket number and informed that the matter was being investigated. However, to date, I have received no meaningful feedback or follow-up, not even a single phone call to update me on the progress of the investigation. According to Mukuru, their system detected that this was indeed unauthorized activity, yet no action has been taken to recover or reimburse my lost funds. I find this deeply concerning, especially given the increasing number of similar complaints from other users about money disappearing from their accounts. I’ve attempted to call Mukuru multiple times, but every time, I get repetitive, scripted responses that sound automated. This lack of accountability and transparency is unacceptable. My question is: How can customers trust Mukuru’s system when such breaches continue to occur, and there is no effective support or resolution provided? All i request is a proper response, investigation update, and fair resolution. This issue cannot continue to be ignored.