TN
Tapiwa N
1 reviews | Active since Aug 2024
03 Aug 2024, 07:46
*********** Treasury department.
I received money via mukuru and asked for the funds to be sent to my hellopaisa acc.Whilist still at the branch i asked for the proof of payment to br sent once the funds were transfered.So that the payment verification becomes easy at hellopaisa since the sum was over R20 000.Mukuru knows this very well, since i also did a similar process with them before they could release funds.However the treasury department, thought it somehow and they are failing to release the proof of payment.Now my hellopaisa acc has been placed on hold due to Mukuru's incompetency.
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Mukuru's replyOfficial
05 Aug 2024, 10:10Good Day Tapiwa,
Thank you for your patience and understanding regarding the recent issue with your order. We are relieved to hear that our Kempton Park branch has provided you with the necessary confirmation letter for Hello Paisa's release and payment process. Please accept our sincerest apologies for any inconvenience this may have caused.
We are currently conducting a thorough investigation to ensure that such an incident does not recur. Your feedback is incredibly important to us, and we are committed to learning from this experience to improve our services.
Should you have any further concerns or require additional assistance, please do not hesitate to contact us directly on ***. We value your business and are dedicated to providing you with the highest level of service.
Thank you for your patience and understanding regarding the recent issue with your order. We are relieved to hear that our Kempton Park branch has provided you with the necessary confirmation letter for Hello Paisa's release and payment process. Please accept our sincerest apologies for any inconvenience this may have caused.
We are currently conducting a thorough investigation to ensure that such an incident does not recur. Your feedback is incredibly important to us, and we are committed to learning from this experience to improve our services.
Should you have any further concerns or require additional assistance, please do not hesitate to contact us directly on ***. We value your business and are dedicated to providing you with the highest level of service.
Mukuru's reply05 Aug 2024, 10:10
Official
Good Day Tapiwa,
Thank you for your patience and understanding regarding the recent issue with your order. We are relieved to hear that our Kempton Park branch has provided you with the necessary confirmation letter for Hello Paisa's release and payment process. Please accept our sincerest apologies for any inconvenience this may have caused.
We are currently conducting a thorough investigation to ensure that such an incident does not recur. Your feedback is incredibly important to us, and we are committed to learning from this experience to improve our services.
Should you have any further concerns or require additional assistance, please do not hesitate to contact us directly on ***. We value your business and are dedicated to providing you with the highest level of service.
Thank you for your patience and understanding regarding the recent issue with your order. We are relieved to hear that our Kempton Park branch has provided you with the necessary confirmation letter for Hello Paisa's release and payment process. Please accept our sincerest apologies for any inconvenience this may have caused.
We are currently conducting a thorough investigation to ensure that such an incident does not recur. Your feedback is incredibly important to us, and we are committed to learning from this experience to improve our services.
Should you have any further concerns or require additional assistance, please do not hesitate to contact us directly on ***. We value your business and are dedicated to providing you with the highest level of service.