AM
Allan M
1 reviews | Active since Feb 2015
25 Jan 2024, 09:27
Terrible service
Terrible service. If you cancel an order there is no clear procedure of what should happen afterwards. In my case I had to call their Call center and they asked for proof of payment which I duly provided. After that they promised to call me to sort out the order but they never called. I had to call them and was taken the run around by their call centre agents
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Mukuru's replyOfficial
25 Jan 2024, 12:53Good Day Allan
We appreciate that you took the time to bring this matter to our attention. We sincerely appologise that we did not return your call as promised, and that the service you received was not what you have come to expect from Mukuru. Thank you for taking my call and allowing me to explain that payments made over a weekend and after business hours will unfortunately take longer to reflect. I have also provided you with a few alternative payment options that allows the payment to reflect instantly, thus avoiding any delays in future. Please feel free to contact us on *** if you have any further enquiries.
We appreciate that you took the time to bring this matter to our attention. We sincerely appologise that we did not return your call as promised, and that the service you received was not what you have come to expect from Mukuru. Thank you for taking my call and allowing me to explain that payments made over a weekend and after business hours will unfortunately take longer to reflect. I have also provided you with a few alternative payment options that allows the payment to reflect instantly, thus avoiding any delays in future. Please feel free to contact us on *** if you have any further enquiries.
Mukuru's reply25 Jan 2024, 12:53
Official
Good Day Allan
We appreciate that you took the time to bring this matter to our attention. We sincerely appologise that we did not return your call as promised, and that the service you received was not what you have come to expect from Mukuru. Thank you for taking my call and allowing me to explain that payments made over a weekend and after business hours will unfortunately take longer to reflect. I have also provided you with a few alternative payment options that allows the payment to reflect instantly, thus avoiding any delays in future. Please feel free to contact us on *** if you have any further enquiries.
We appreciate that you took the time to bring this matter to our attention. We sincerely appologise that we did not return your call as promised, and that the service you received was not what you have come to expect from Mukuru. Thank you for taking my call and allowing me to explain that payments made over a weekend and after business hours will unfortunately take longer to reflect. I have also provided you with a few alternative payment options that allows the payment to reflect instantly, thus avoiding any delays in future. Please feel free to contact us on *** if you have any further enquiries.