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Pre M
1 reviews | Active since Feb 2021
01 Feb 2021, 10:59
Terrible customer service
Terrible service, spent 5 hrs on the queue at your Long street Cape Town branch only to be told that the mukuru world remit server is offline. I would suggest you get IT team which responds fast than to be told they respond when they want to. More bank tellers would be greatly appreciated as you know that its the only branch in Cape Town that deals with World Remit.
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Mukuru's replyOfficial
24 Feb 2021, 08:57Hi Pre, We are terribly sorry to hear of your experience. We strive to offer you the best service and uphold our main value, which is delivering world-class service. Thank you for your suggestion. We value your input and will take it into consideration so we may enhance your experience with Mukuru.
Mukuru's reply24 Feb 2021, 08:57
Official
Hi Pre, We are terribly sorry to hear of your experience. We strive to offer you the best service and uphold our main value, which is delivering world-class service. Thank you for your suggestion. We value your input and will take it into consideration so we may enhance your experience with Mukuru.