1 reviews | Active since Aug 2021
TERRIBLE AND RUDE CLIENT SERVICE
ON THE 1ST OF JUNE I WENT TO MUKURU BRANCH IN BOSMAN STATION IN PRETORIA. I HAD JUST COLLECTED MY MONEY AND THE LADY ASSISTING TOLD ME THAT I CAN GET A CARD SO THAT THE MONEY CAN BE TRANSFERRED TO A CARD. I WAS REFERRED TO A LADY WHO DEALS WITH THE CARDS AND WE WENT ON WITH THE PROCESS. WHEN WE HAVE FINISHED WITH THE CARD PROCESS AND I AM SUPPOSED TO DEPOSIT MONEY INTO THE ACCOUNT THAT IS WHEN THE WHOLE THING WENT WORSE.
THE LADIES IN THE TILLS TOLD ME THAT THEY ARE CLOSED AND I MUST GO AWAY AND COME BACK TOMORROW. THIS REALLY ANGERED ME AS I WAS INSIDE THE BRANCH AND THEY KNEW THAT I AM GOING TO DEPOSIT SO THAT THE CARD CAN BE ACTIVATED. THERE WAS GUY CALLED MASTER WHO CAME AND SAID I MUST GO AND CALLED SECURITY TO PULL ME OUT OF THE BRANCH. I DEMANDED TO SEE THE MANAGER AND I WAS TOLD THAT SIBONGILE IS NOT THERE. MASTER CONTINUED WITH THE SECURITY SAYING THAT I AM WASTING THEIR TIME AND I MUST BE DRAGGED OUT OF THE BRANCH. THE SECURITY GUARDS HUMILIATED ME BY DRAGGING ME OUT OF THE BRANCH AND SAYING THEY DONT CARE EVEN IF I CAN REPORT THE MATTER.
THIS WAS REALLY EMBARASSING AND HUMILIATING.
We value your feedback and thank you for bringing this to our attention. We are truly sorry to hear about your poor experience while you were trying to deposit money and get a Mukuru card at our Mukuru branch in Bosman, Pretoria. We pride ourselves in delivering World class service to all our customers and we would like to ensure that the type of service you've received, doesn't continue.
As per our telephonic conversation, we have agreed that I will be escalating your complaint to the relevant department and will be providing you with feedback every step of the way.
Kind Regards,
Team Mukuru
We value your feedback and thank you for bringing this to our attention. We are truly sorry to hear about your poor experience while you were trying to deposit money and get a Mukuru card at our Mukuru branch in Bosman, Pretoria. We pride ourselves in delivering World class service to all our customers and we would like to ensure that the type of service you've received, doesn't continue.
As per our telephonic conversation, we have agreed that I will be escalating your complaint to the relevant department and will be providing you with feedback every step of the way.
Kind Regards,
Team Mukuru