Takes 1 Million Business days to reverse a transaction!!!!

I am really disappointed with the customer care at Mukuru. I was withdrawing cash from an ATM and then there was a power cut. Funds were debited from my account but I did not receive cash from the machine. Reported the issue at their customer support. The person i had a chat with said it will take 15 days for them to investigate....guess what no one gave feedback on the progress. I followed up and only to be told I need to fill in some documents, That was after 6-7 days. I did what they asked me to do. sent the docs to them. They told me that the process will take 50 business days for them to come up with an 'UPDATE' and to use their own words "outcome"!!!!!! This does not make any sense. They are not also sure if I would receive my money or NOT! this is ridiculous! 50 business days + 15 days to get my moneys!!!! this is completely insane. Such a simple case should not take that long!!!!!!!!!!!!!!!!! i am really dissatisfied!