1 reviews | Active since May 2024
Struggling with a payment
Good day
We are in desperate need of assistance. We have spoken to Sisiwe and are currently stuck on our options with this transaction as it sits with Mukuru. My young brother who is linked to the above ref number got a payout from his late fathers death benefits. All paperwork with regards to these funds as requested by Sisiwe have been submitted.
My brother has made a personal transaction and needs an amount transferred to a recipient account. The recipient proof of the bank has been forwarded to Sisiwe @ mukuru as requested. Currently the recipient is threatening to cancel the transaction as the payment process has taken so long. This transaction was initiated on Saturday last week already and the recipient does not understand how a bank transaction can be so complicated and taking so long to process.
Sisiwe said currently what is outstanding after calling insurance company is the late members statement breakdown to verify transactions for all the other beneficiaries. These beneficiaries are not mukuru clients and are siblings to my brother. Surely these can't be figures that an insurance company could just give to anyone.
The options Sisiwe has given is to withdraw amounts for the next 6 days or how many days it would take until the amount needed is reached. This surely cannot be an option.
Please we need urgent assistance with this request. Please can someone get back to us and this gets sorted out.
Hi Sicelo,
Thank you for your feedback, and we appreciate the opportunity to address your concerns. We understand the inconvenience caused and sincerely apologize for any disruption to your experience.
After reviewing the situation, it has come to our attention that there was an issue with the source of funds provided for the transaction. Rest assured, our representative from the wallet team has already communicated with your brother and outlined the necessary steps to resolve this issue. He is required to obtain the correct document from the MIPF and send it to us for further processing.
We value your understanding and cooperation in resolving this matter. Should you have any further questions or require assistance, please don't hesitate to reach out to us via email at ***.
Hi Sicelo,
Thank you for your feedback, and we appreciate the opportunity to address your concerns. We understand the inconvenience caused and sincerely apologize for any disruption to your experience.
After reviewing the situation, it has come to our attention that there was an issue with the source of funds provided for the transaction. Rest assured, our representative from the wallet team has already communicated with your brother and outlined the necessary steps to resolve this issue. He is required to obtain the correct document from the MIPF and send it to us for further processing.
We value your understanding and cooperation in resolving this matter. Should you have any further questions or require assistance, please don't hesitate to reach out to us via email at ***.
You're welcome, and thank you for your understanding and constructive feedback. We are committed to learning from this experience and making the necessary improvements to ensure that we continue to deliver the world-class service you expect from us.
We truly value your loyalty and patronage. Rest assured that we are dedicated to continuously enhancing our processes and communication to prevent similar issues in the future. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out, we would love to hear from you. You can send us an email directly at ***.
You're welcome, and thank you for your understanding and constructive feedback. We are committed to learning from this experience and making the necessary improvements to ensure that we continue to deliver the world-class service you expect from us.
We truly value your loyalty and patronage. Rest assured that we are dedicated to continuously enhancing our processes and communication to prevent similar issues in the future. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out, we would love to hear from you. You can send us an email directly at ***.