1 reviews | Active since Nov 2021
So frustrating 😫
I have only received bad experiences from this company, I was sent money and when I went to collect the money I was told to bring proof of address which I did ,and was told to bring a proof of residence that's in my name ,I told them I don't have one that's I'm my name because I'm only a visitor in south africa, was told to ask my landlord to do an affidavit for me but the problem is that my landlord relocated so I asked the person that sent me the money to change the receiver details to my brothers name so he can fetch it for me since he does have proof of residency that's in his name ,guess what he has already went to mukuru branch 2 times and he's being told the system hasn't updated the details yet (from my name to his name) but when you ask mukuru they say the system updates instantly, we were told that the sender needs to call Mukuru and change te details, he's been trying to call for the past 6 hrs and tge phones aren't being answered...I don't know what to do any more, this is so frustrating, please avoid using Mukuru if you can
Thank you for bringing this to our attention, we are truly sorry to hear about your poor experience while you were trying to collect your funds at one of our branches. It is in our best interest to deliver World-class service to our customers and we wanted to engage with you to get more details and insights about the incident, however, we were unable to reach you via the contact information that you have provided.
Regarding the collection of your funds, it is a requirement by law that we request such documents such as proof of identity and address before we can payout the funds. Mukuru facilitates the payout of the funds to customers and World Remit is the one that can make changes to the order like changing the recipient to your brother.
You can get a Mukuru card so that you can redeem all your future orders and you do not have to travel to our offices to collect your money.
We would like to proceed in resolving this matter with great urgency, could you please provide an alternative contact number or a good time to reach you.
Kind Regards,
Team Mukuru
Thank you for bringing this to our attention, we are truly sorry to hear about your poor experience while you were trying to collect your funds at one of our branches. It is in our best interest to deliver World-class service to our customers and we wanted to engage with you to get more details and insights about the incident, however, we were unable to reach you via the contact information that you have provided.
Regarding the collection of your funds, it is a requirement by law that we request such documents such as proof of identity and address before we can payout the funds. Mukuru facilitates the payout of the funds to customers and World Remit is the one that can make changes to the order like changing the recipient to your brother.
You can get a Mukuru card so that you can redeem all your future orders and you do not have to travel to our offices to collect your money.
We would like to proceed in resolving this matter with great urgency, could you please provide an alternative contact number or a good time to reach you.
Kind Regards,
Team Mukuru
Anyway thus is the last time I wasted time and energy with Mukuru, I have had enough, will never use it again ! Bye ....
Anyway thus is the last time I wasted time and energy with Mukuru, I have had enough, will never use it again ! Bye ....