E
Eric
1 reviews | Active since Oct 2025
09 Oct 2025, 14:38
Since I've started using Mukuru, I've never had problems, but today I got a lot of problems
Since I've started using Mukuru, I've never had problems, but today I got a lot of problems. I ended up going to Mukuru Wynberg branch but today the agent that helped me Zanele Nocanda refused to help me and was giving me attitude. I explained to her that I wanted a refund or reversal of the money I had sent to Zimbabwe. No one had taken the money there I asked her to help me and she refused. I ended up going to Mukuru head office and met someone named Shepherd who works at the head office. He was the one that was able to help me. He's a very good guy, I didn't struggle at all he helped me with all v heart. Thank you!
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Mukuru's replyOfficial
10 Oct 2025, 08:29Good day Eric
Thank you so much for sharing your experience — we’re truly sorry for the frustration you faced initially, but incredibly grateful that Shephard Munjari was able to step in and assist you.
We’re proud to have team members like Shephard who go the extra mile to ensure our customers are supported and valued. Your kind words will definitely be shared with him and the team — it’s feedback like yours that helps us grow and continue delivering excellent service.
If you ever need further assistance, we’re here for you.
Thank you so much for sharing your experience — we’re truly sorry for the frustration you faced initially, but incredibly grateful that Shephard Munjari was able to step in and assist you.
We’re proud to have team members like Shephard who go the extra mile to ensure our customers are supported and valued. Your kind words will definitely be shared with him and the team — it’s feedback like yours that helps us grow and continue delivering excellent service.
If you ever need further assistance, we’re here for you.
Mukuru's reply10 Oct 2025, 08:29
Official
Good day Eric
Thank you so much for sharing your experience — we’re truly sorry for the frustration you faced initially, but incredibly grateful that Shephard Munjari was able to step in and assist you.
We’re proud to have team members like Shephard who go the extra mile to ensure our customers are supported and valued. Your kind words will definitely be shared with him and the team — it’s feedback like yours that helps us grow and continue delivering excellent service.
If you ever need further assistance, we’re here for you.
Thank you so much for sharing your experience — we’re truly sorry for the frustration you faced initially, but incredibly grateful that Shephard Munjari was able to step in and assist you.
We’re proud to have team members like Shephard who go the extra mile to ensure our customers are supported and valued. Your kind words will definitely be shared with him and the team — it’s feedback like yours that helps us grow and continue delivering excellent service.
If you ever need further assistance, we’re here for you.