SHAMEFUL CUSTOMER SERVICE BY MUKURU

It takes a lot to give someone a chance in a world where their many options, but once you do you expect at the VERY LEAST COMMON SENSE!

This is my gross bad experience with MUKURU! We were to receive 200 USD from Zimbabwe, of which l was charged R600 , more than (22%) which is a blatant lie to what they claim to offer (no extra costs and international rates! Let me put this in context a bit, to receive 200 USD in Zimbabwe we pay R3150 in South Africa and yet in Zimbabwe we pay 200 USD get R2500!!!

My deepest disappointment is their staff and ZERO KNOWLEDGE TO CUSTOMER CARE! THE TWO BEHIND COUNTER STAFF (ladies) AT MUKURU (BOSMAN) in PRETORIA have deplorable customer service and support!

My brother received an sms notification confirming he has received R2570 from Zimbabwe, everything was captured correctly from First name, surname, ID number and physical address, except we forgot to insert his second name!

We were told all names must be right and noted, FAIR AND WELL, correction noted! Thought logic , reason and common sense will reign, NOOOO! The lady blatantly refused to offer my brother money, and yet his under a crisis, tried pleading with her to reason and even consult superiors for exemption but she stubbornly refused, yet my brother had 99.9% proof his the right man to receive the money!

I expected better, such moments define if a company will have a fan and not a client, but MUKURU BLEW IT!!!!

WORST CUSTOMER SERVICE EVER, great technology, concept BUT UNPROFESSIONAL AND POORLY TRAINED STAFF, BOTH LACKING ETHICAL AND PROFESSIONAL CUSTOMER KNOWLEDGE

MUKURU YOU JUST LOST A CLIENT...