AD
Alouis D
1 reviews | Active since Jun 2020
22 Jul 2024, 14:49
Service
Mukuru your service is going downhill,so sad.I received money from Zimbabwe and I was told that I should furnish them sender documentation for approval. I sent documents and waited again for more 4 hours. I am still waiting and I will come back with the an update
If I send a large amount you also take your charges but it looks like I mad a mistake using your service, for sure I made a mistake. I am taking my busyness somewhere else because you know very well to frustrate customers.
Remember I am still waiting for documentation approval…What a joke !!!
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Mukuru's replyOfficial
22 Jul 2024, 16:20Good Day Alouis
Thank you for reaching out to us regarding your recent experience with Mukuru. I apologize for any inconvenience you may have faced during this process. As a trusted money transfer service, we strive to provide efficient and reliable services to our valued customers.
I appreciate your understanding of the compliance standards that govern financial transactions. Our commitment to security and regulatory compliance sometimes necessitates additional verification steps. I’m glad to hear that the documents you provided were well received and allowed us to clear and resolve the order issue promptly.
Thank you for choosing Mukuru and please do not hesitate to reach out to us on *** if you have any further enquiries
Thank you for reaching out to us regarding your recent experience with Mukuru. I apologize for any inconvenience you may have faced during this process. As a trusted money transfer service, we strive to provide efficient and reliable services to our valued customers.
I appreciate your understanding of the compliance standards that govern financial transactions. Our commitment to security and regulatory compliance sometimes necessitates additional verification steps. I’m glad to hear that the documents you provided were well received and allowed us to clear and resolve the order issue promptly.
Thank you for choosing Mukuru and please do not hesitate to reach out to us on *** if you have any further enquiries
Mukuru's reply22 Jul 2024, 16:20
Official
Good Day Alouis
Thank you for reaching out to us regarding your recent experience with Mukuru. I apologize for any inconvenience you may have faced during this process. As a trusted money transfer service, we strive to provide efficient and reliable services to our valued customers.
I appreciate your understanding of the compliance standards that govern financial transactions. Our commitment to security and regulatory compliance sometimes necessitates additional verification steps. I’m glad to hear that the documents you provided were well received and allowed us to clear and resolve the order issue promptly.
Thank you for choosing Mukuru and please do not hesitate to reach out to us on *** if you have any further enquiries
Thank you for reaching out to us regarding your recent experience with Mukuru. I apologize for any inconvenience you may have faced during this process. As a trusted money transfer service, we strive to provide efficient and reliable services to our valued customers.
I appreciate your understanding of the compliance standards that govern financial transactions. Our commitment to security and regulatory compliance sometimes necessitates additional verification steps. I’m glad to hear that the documents you provided were well received and allowed us to clear and resolve the order issue promptly.
Thank you for choosing Mukuru and please do not hesitate to reach out to us on *** if you have any further enquiries