PW
Pal W

1 reviews | Active since Mar 2021

20 Mar 2021, 01:08

**********

Mukuru Yeoville is a shocker. I witnessed first hand tellers on their phones while servicing customers. As If that’s not enough the cashiers are involved in some form of ***** on cash transactions through a counting trick ****. I went in today and was served by a lady named Salome. At first she sent me away to get a proof of residence which was not written as a requirement in the SMS. On my return she separated my money into two batches. She counted the first amount in front of me and then handed me the second batch to count for myself. As I focused on counting she took R1000 from the first batch and then put the money together and handed it to me R1000 short. When I came back to complain they first locked the door and then when they opened they were very aggressive for no reason. Unacceptable for an FSP and ruining WorldRemit reputation. PLEASE STAY AWAY

0
Replies (2)
Mukuru
Mukuru's reply29 Mar 2021, 11:54
Official
We are terribly sorry to hear of your experience. We strive to offer you the best service and uphold our main value, which is world-class service. We value your feedback, and would like to engage with you further so we can improve mentioned issues, so may you kindly drop us your cellphone number.
PW
Pal W's update30 Mar 2021, 23:44
Reviewer Update
+***-370