KM
Khwima M
1 reviews | Active since Apr 2025
30 Apr 2025, 09:22
Sad client
Bad company there agent helped me to open the account on sartudy and he told me to give him 100 rand to deposit in my account to activate the card and funny enough he run away with my 100 rand till today the card never got activated and this show that if they can't trusted with a 100 rand what about thousand in your account and the ship thing I phoned the customer service they told me to follow up with the agent so if my money will be Missing will I be going to follow up with the agent
Helpful (0)
Replies (7)0
Replies (7)
Mukuru's replyOfficial
30 Apr 2025, 10:58Hi Khwima,
Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience and understand your frustration regarding the R100 and the card activation issue.Please be assured that we take such concerns very seriously. After receiving your complaint, our team immediately escalated the matter to the relevant supervisor to investigate the conduct of the agent involved. One of our consultants has also reached out to you telephonically to confirm this and to assure you that we are working to resolve the issue swiftly.Your funds and trust are extremely important to us. We are committed to ensuring that your money is safe and that any misconduct by our agents is thoroughly addressed. We will follow up with you directly as soon as the investigation is concluded and ensure that your card is properly activated. We sincerely apologise for the inconvenience caused and appreciate your patience as we resolve this matter.
Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience and understand your frustration regarding the R100 and the card activation issue.Please be assured that we take such concerns very seriously. After receiving your complaint, our team immediately escalated the matter to the relevant supervisor to investigate the conduct of the agent involved. One of our consultants has also reached out to you telephonically to confirm this and to assure you that we are working to resolve the issue swiftly.Your funds and trust are extremely important to us. We are committed to ensuring that your money is safe and that any misconduct by our agents is thoroughly addressed. We will follow up with you directly as soon as the investigation is concluded and ensure that your card is properly activated. We sincerely apologise for the inconvenience caused and appreciate your patience as we resolve this matter.
Mukuru's reply30 Apr 2025, 10:58
Official
Hi Khwima,
Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience and understand your frustration regarding the R100 and the card activation issue.Please be assured that we take such concerns very seriously. After receiving your complaint, our team immediately escalated the matter to the relevant supervisor to investigate the conduct of the agent involved. One of our consultants has also reached out to you telephonically to confirm this and to assure you that we are working to resolve the issue swiftly.Your funds and trust are extremely important to us. We are committed to ensuring that your money is safe and that any misconduct by our agents is thoroughly addressed. We will follow up with you directly as soon as the investigation is concluded and ensure that your card is properly activated. We sincerely apologise for the inconvenience caused and appreciate your patience as we resolve this matter.
Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience and understand your frustration regarding the R100 and the card activation issue.Please be assured that we take such concerns very seriously. After receiving your complaint, our team immediately escalated the matter to the relevant supervisor to investigate the conduct of the agent involved. One of our consultants has also reached out to you telephonically to confirm this and to assure you that we are working to resolve the issue swiftly.Your funds and trust are extremely important to us. We are committed to ensuring that your money is safe and that any misconduct by our agents is thoroughly addressed. We will follow up with you directly as soon as the investigation is concluded and ensure that your card is properly activated. We sincerely apologise for the inconvenience caused and appreciate your patience as we resolve this matter.
KM
Khwima M's updateReviewer Update
30 Apr 2025, 11:01Thank you please do so
KM
Khwima M's update30 Apr 2025, 11:01
Reviewer Update
Thank you please do so
Mukuru's replyOfficial
30 Apr 2025, 11:04Hi Khwima,
Thank you, we appreciate your patience as we resolve this matter
Thank you, we appreciate your patience as we resolve this matter
Mukuru's reply30 Apr 2025, 11:04
Official
Hi Khwima,
Thank you, we appreciate your patience as we resolve this matter
Thank you, we appreciate your patience as we resolve this matter
KM
Khwima M's updateReviewer Update
01 May 2025, 09:54Good morning,your agent yesterday asked me to send him the link for the payment around 11am,and to ky surprised he said he will deposit the money in the morning, then I did wait for the whole day he didn't inform me so i had to what's app him later around 8 pm he told me he was coming home that time and said he will deposit today do tell me how many hours does it take to deposit 100 rand at the shop? 5 days am disappointed that money it's not like he's owing me but I paid for my own service for the card to be activated(please know and it must come to your attentions I heard guys saying your agents does that collect money to say they will activate the card and never done that,remember this is money issue and trust as a bank must be there now I must ask him like it's a credit can he just do the right thing
KM
Khwima M's update01 May 2025, 09:54
Reviewer Update
Good morning,your agent yesterday asked me to send him the link for the payment around 11am,and to ky surprised he said he will deposit the money in the morning, then I did wait for the whole day he didn't inform me so i had to what's app him later around 8 pm he told me he was coming home that time and said he will deposit today do tell me how many hours does it take to deposit 100 rand at the shop? 5 days am disappointed that money it's not like he's owing me but I paid for my own service for the card to be activated(please know and it must come to your attentions I heard guys saying your agents does that collect money to say they will activate the card and never done that,remember this is money issue and trust as a bank must be there now I must ask him like it's a credit can he just do the right thing
Mukuru's replyOfficial
02 May 2025, 11:16Hi Khwima,
We attempted to contact you several times this morning on your cellphone to inform you that the R100 has been successfully deposited into your account earlier today.We sincerely apologize for the delay and truly appreciate your understanding while we worked to resolve this matter.
We attempted to contact you several times this morning on your cellphone to inform you that the R100 has been successfully deposited into your account earlier today.We sincerely apologize for the delay and truly appreciate your understanding while we worked to resolve this matter.
Mukuru's reply02 May 2025, 11:16
Official
Hi Khwima,
We attempted to contact you several times this morning on your cellphone to inform you that the R100 has been successfully deposited into your account earlier today.We sincerely apologize for the delay and truly appreciate your understanding while we worked to resolve this matter.
We attempted to contact you several times this morning on your cellphone to inform you that the R100 has been successfully deposited into your account earlier today.We sincerely apologize for the delay and truly appreciate your understanding while we worked to resolve this matter.
KM
Khwima M's updateReviewer Update
02 May 2025, 13:41Thanxs the card has been activated thanxs for your effort following up and being honest hoping for good service in future
KM
Khwima M's update02 May 2025, 13:41
Reviewer Update
Thanxs the card has been activated thanxs for your effort following up and being honest hoping for good service in future
Mukuru's replyOfficial
02 May 2025, 15:35Hi Khwima,
Its an absolute pleasure, thank you for choosing Mukuru
Its an absolute pleasure, thank you for choosing Mukuru
Mukuru's reply02 May 2025, 15:35
Official
Hi Khwima,
Its an absolute pleasure, thank you for choosing Mukuru
Its an absolute pleasure, thank you for choosing Mukuru