1 reviews | Active since Jan 2026
Regrets
The REGRET i have opening an account with mukuru is beyond any imagination, I have been a loyal customer but how you treating your customers is wrong….I deposited some money at checkers using wicode then my card got blocked apparently suspected *****, I understand tht….but now why am I not getting the same help and attention I got when I was opening an account, I am the one calling everyday and I get the same response (someone from tht department will call you back ) you have only one number, there is no boss or headquarters i can call,?which is vey clever of you. You holding my money but yet you dnt talk to me….a lot of things are on hold because your services and it’s really unfair. After I get my money, m out!!!!
We sincerely apologise for the frustration and inconvenience caused. Please note that your account was temporarily suspended in line with mandatory compliance and financial regulatory requirements to complete additional verification following the transaction. These measures are required by law and are in place to protect both our customers and Mukuru. We understand your concerns regarding the communication delays and regret the experience you had while awaiting feedback. The verification process has now been completed, and access to your funds has been restored in accordance with regulatory requirements. We appreciate your patience and understanding.
We sincerely apologise for the frustration and inconvenience caused. Please note that your account was temporarily suspended in line with mandatory compliance and financial regulatory requirements to complete additional verification following the transaction. These measures are required by law and are in place to protect both our customers and Mukuru. We understand your concerns regarding the communication delays and regret the experience you had while awaiting feedback. The verification process has now been completed, and access to your funds has been restored in accordance with regulatory requirements. We appreciate your patience and understanding.