Real Nightmare

Sent cash pick via Worldremit to South Africa. Receiver was told to go and pick up cash from any Mukuru branch. That has turned to be a real nightmare. These guys don't seem to know what they are doing, they are a complete waste of time. Everyone you speak to tells you something different. First receiver was told the only way he could receive the money was to open an account with Mukuru and then have funds transferred into the account. Told to go to Kempton branch if he wanted cash pick up. Receiver went to Kempton branch yesterday which was quite a distance away, was told they had run out of money. However they said they would transfer money into his Mukuru account. Today is day 3 money is not yet reflecting in the account. Spoke with lady in Kempton branch to try and locate the money. She said transaction number starting 109 didn't exist. After speaking with Worldremit was advised to ring their Johannesburg branch and spoke to another lady who said the money had been paid to the recipient. She requested recipient's telephone and said they would call him which she never did. Please Mukuru do you understand when someone like me sends money as cash pickup it means money is needed for urgent use and your actions are grossly inconveniencing us.