RB
Ross B
1 reviews | Active since Sept 2018
24 Nov 2021, 09:23
Poor service - not trusting.
Terrible support service - a large amount of money has been transferred from FNB to Mukuru and all of the call centre agents will not help - Ephram, Tsitsi and Kyle. A staff salary was deposited on the 18th… it’s now the 24th and Mukuru will not confirm or deny receiving the money from FNB even when we have and them the proof of payment. Poor service - to be honest I wouldn’t trust this company with depositing large amounts.
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Mukuru's replyOfficial
01 Dec 2021, 10:28Dear Ross,
Thank you for your feedback. We sincerely apologize for the inconvenience caused and the delay in processing your transfer. We would like to follow up and resolve this as soon as possible. Kindly provide us with your contact details so that we may call you.
Thank you.
Thank you for your feedback. We sincerely apologize for the inconvenience caused and the delay in processing your transfer. We would like to follow up and resolve this as soon as possible. Kindly provide us with your contact details so that we may call you.
Thank you.
Best regards,
Mukuru's reply01 Dec 2021, 10:28
Official
Dear Ross,
Thank you for your feedback. We sincerely apologize for the inconvenience caused and the delay in processing your transfer. We would like to follow up and resolve this as soon as possible. Kindly provide us with your contact details so that we may call you.
Thank you.
Thank you for your feedback. We sincerely apologize for the inconvenience caused and the delay in processing your transfer. We would like to follow up and resolve this as soon as possible. Kindly provide us with your contact details so that we may call you.
Thank you.
Best regards,