JD
Jennipher D
1 reviews | Active since Mar 2022
03 Mar 2022, 15:37
poor response to queries
The company takes their precious to respond to queries. I have been waiting for my card to be unblocked for 3 days and i do not even know why it was blocked in the first place.
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Replies (1)
Mukuru's replyOfficial
16 Mar 2022, 10:33Hello Jennipher
Thank you so much for bringing this to our attention. We truly apologize for the delay in responding to your complaint.
As per our telephonic conversation, it was confirmed that your card has been successfully unblocked.
We appreciate the patience you displayed while having your query resolved.
In future, should you need any assistance, please contact us via our communications platforms:
Whatsapp: +***
USSD: *130*566#
Mukuru Official website
Mukuru App
All social media platforms.
Have a wonderful day further,
Kind Regards,
Team Mukuru
Thank you so much for bringing this to our attention. We truly apologize for the delay in responding to your complaint.
As per our telephonic conversation, it was confirmed that your card has been successfully unblocked.
We appreciate the patience you displayed while having your query resolved.
In future, should you need any assistance, please contact us via our communications platforms:
Whatsapp: +***
USSD: *130*566#
Mukuru Official website
Mukuru App
All social media platforms.
Have a wonderful day further,
Kind Regards,
Team Mukuru
Mukuru's reply16 Mar 2022, 10:33
Official
Hello Jennipher
Thank you so much for bringing this to our attention. We truly apologize for the delay in responding to your complaint.
As per our telephonic conversation, it was confirmed that your card has been successfully unblocked.
We appreciate the patience you displayed while having your query resolved.
In future, should you need any assistance, please contact us via our communications platforms:
Whatsapp: +***
USSD: *130*566#
Mukuru Official website
Mukuru App
All social media platforms.
Have a wonderful day further,
Kind Regards,
Team Mukuru
Thank you so much for bringing this to our attention. We truly apologize for the delay in responding to your complaint.
As per our telephonic conversation, it was confirmed that your card has been successfully unblocked.
We appreciate the patience you displayed while having your query resolved.
In future, should you need any assistance, please contact us via our communications platforms:
Whatsapp: +***
USSD: *130*566#
Mukuru Official website
Mukuru App
All social media platforms.
Have a wonderful day further,
Kind Regards,
Team Mukuru