SL
Sipho L
1 reviews | Active since Feb 2024
29 Feb 2024, 20:33
Please help Mukuru people
I sent money to my recipient but the app says awaiting payment but I sent it twice, I called my bank they say i should call the bank which i sent my money to but that bank says check the recipient or Mukuru, i then call the call center of Mukuru but the service is bad but I'm here looking for help as my last resort before I kill myself.
Helpful (0)
Replies (2)0
Replies (2)SL
Sipho L's updateReviewer Update
29 Feb 2024, 23:20If possible can you reverse the second transaction
SL
Sipho L's update29 Feb 2024, 23:20
Reviewer Update
If possible can you reverse the second transaction
Mukuru's replyOfficial
01 Mar 2024, 08:52Good day Sipho
Thank you for taking my call earlier and allowing me an opportunity to explain that EFT payments unfortunately do not reflect instantly and therefore the order has not yet been confirmed. I thank you for confirming receipt of my sms sent which has the payment departments email address, this is where you need to send your proof of payments to. You also advised that you made two separate payments for the same order, one with an incorrect reference number. I did advise on the call the eft payments takes 24 to 48 hours to reflect if made during business hours. I must appologise for the long wait for your call to be assisted by the contact centre, this is unfortunately due to the busy end of month volumes. Please also be advised that we also have an alternative to calls and that is a live chat option on our Whatsapp platform. Once we have successfully received your proof of payment and banking details as requested your refund may take between 3 to 5 business days to reflect into your account. Thank you again for understanding and choosing Mukuru. Should you have any further enquiries please reach out to us on ***.
Thank you for taking my call earlier and allowing me an opportunity to explain that EFT payments unfortunately do not reflect instantly and therefore the order has not yet been confirmed. I thank you for confirming receipt of my sms sent which has the payment departments email address, this is where you need to send your proof of payments to. You also advised that you made two separate payments for the same order, one with an incorrect reference number. I did advise on the call the eft payments takes 24 to 48 hours to reflect if made during business hours. I must appologise for the long wait for your call to be assisted by the contact centre, this is unfortunately due to the busy end of month volumes. Please also be advised that we also have an alternative to calls and that is a live chat option on our Whatsapp platform. Once we have successfully received your proof of payment and banking details as requested your refund may take between 3 to 5 business days to reflect into your account. Thank you again for understanding and choosing Mukuru. Should you have any further enquiries please reach out to us on ***.
Best regards,
Mukuru's reply01 Mar 2024, 08:52
Official
Good day Sipho
Thank you for taking my call earlier and allowing me an opportunity to explain that EFT payments unfortunately do not reflect instantly and therefore the order has not yet been confirmed. I thank you for confirming receipt of my sms sent which has the payment departments email address, this is where you need to send your proof of payments to. You also advised that you made two separate payments for the same order, one with an incorrect reference number. I did advise on the call the eft payments takes 24 to 48 hours to reflect if made during business hours. I must appologise for the long wait for your call to be assisted by the contact centre, this is unfortunately due to the busy end of month volumes. Please also be advised that we also have an alternative to calls and that is a live chat option on our Whatsapp platform. Once we have successfully received your proof of payment and banking details as requested your refund may take between 3 to 5 business days to reflect into your account. Thank you again for understanding and choosing Mukuru. Should you have any further enquiries please reach out to us on ***.
Thank you for taking my call earlier and allowing me an opportunity to explain that EFT payments unfortunately do not reflect instantly and therefore the order has not yet been confirmed. I thank you for confirming receipt of my sms sent which has the payment departments email address, this is where you need to send your proof of payments to. You also advised that you made two separate payments for the same order, one with an incorrect reference number. I did advise on the call the eft payments takes 24 to 48 hours to reflect if made during business hours. I must appologise for the long wait for your call to be assisted by the contact centre, this is unfortunately due to the busy end of month volumes. Please also be advised that we also have an alternative to calls and that is a live chat option on our Whatsapp platform. Once we have successfully received your proof of payment and banking details as requested your refund may take between 3 to 5 business days to reflect into your account. Thank you again for understanding and choosing Mukuru. Should you have any further enquiries please reach out to us on ***.
Best regards,