KK
Kumene K
1 reviews | Active since Apr 2023
09 Nov 2024, 08:27
PIN Reset
It's been close to 23hrs to be helped to reset my PIN not sure it takes so long things that can be done in 30 mins
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Replies (1)
Mukuru's replyOfficial
12 Nov 2024, 07:44Good Day Masimba
Thank you for reaching out. We're sorry to hear that your PIN reset request wasn't resolved.
Thank you for reaching out. We're sorry to hear that your PIN reset request wasn't resolved.
Upon investigation, it appears that the selfie photo you submitted was rejected due to compliance standards, as it included sunglasses, which obstruct the required facial visibility. We sent a response to your email but have not yet received a reply. Additionally, we attempted to contact you by phone four times but were only able to reach your voicemail.
To proceed with your request, please send us a new selfie photo, following the example we provided, with your full face visible (no sunglasses) and holding your ID.
If you need further assistance, please feel free to call us at ***. Thank you for helping us expedite this process!
Mukuru's reply12 Nov 2024, 07:44
Official
Good Day Masimba
Thank you for reaching out. We're sorry to hear that your PIN reset request wasn't resolved.
Thank you for reaching out. We're sorry to hear that your PIN reset request wasn't resolved.
Upon investigation, it appears that the selfie photo you submitted was rejected due to compliance standards, as it included sunglasses, which obstruct the required facial visibility. We sent a response to your email but have not yet received a reply. Additionally, we attempted to contact you by phone four times but were only able to reach your voicemail.
To proceed with your request, please send us a new selfie photo, following the example we provided, with your full face visible (no sunglasses) and holding your ID.
If you need further assistance, please feel free to call us at ***. Thank you for helping us expedite this process!