Pathetic Service Ever

The worst ever customer care. All along my service with Mukuru was fantastic. Woke up my card was not working thought it was the chip went got another one it worked perfectly. One day woke up my profile is gone can not access my profile can not create orders or redeem vouchers into my account fast forward requested a call and on a good day they are quick to call you which was impressive asked me security questions one question that kept on even after 10 agents calling was when did i join Mukuru like really!!!!!! after failing that question the agents will hang up because they can not go ahead. One lady asisted me cant remeber her name and advised she will escalate my issue because there is a duplicate profile how it happened and why pick it up now i dont know. was asked to send proof of identity plus holding it whuch i did. then was told all is sorted. when i tried accessing my profile was told i need to change my number the problem started of that question that i kept on failing was advised to send my copy of id and also holding it. i was asked how much i have in my bank account how do i access it when i can not access my profile was told to send email to wallet and request for bank statement. what kind of service are you rendering to your clients failing to resolve a simple issue, Please can i have my matter resolved these are the ticket numbers (***...***...***....***.......***) i have received and nothing has been done i want my profile and funds back into my card and also get my card working.