BS
Berinah S

1 reviews | Active since Jul 2021

22 Nov 2021, 11:56

Pathetic

My mukuru account has been blocked for more than a month now and they seem not to solve the issue. The reason for them to block the account is that they are saying i received proceeds of a crime according to a case RRB#*** reported in zim and the person who reported that case is not the person who sent the money to me so how does that affect my account. In september Bhanabhasi sent about R33 000 to me from zimbabwe through Mukuru to give to Valentine who had jst travelled from zimbabwe. i then opened an acc with Mukuru ( the card is issued by standard Bank) so that transfer the money into the card so its when he need to use the money i jst do a wicode for him. He had been paid this money after he had cleared a car for a client at the chirundu boader and he had delivered the car to the client and he had done that just before he travelled this side. The money that the client paid he left it with his friend Bhanabhasi to send it to him which he Bhanabhasi did. We even provided the Mukuru investigating officer with the all the chats of the deal between Valentine and the client. A month after the money was sent that when i discovered that my account was blocked i then called mukuru who told me that someone in zimbabwe had reported of being ****med. We had to call Bhanabhasi since he is the one who sent the money and he said he ddn't do any report and he told us that it was the client who reported because he wasn't happy with the car. My question is if a client is not happy with the car is that a **** you have to speak to the seller and its either you return the goods or you agree on how to solve the matter. 1. The client didn't speak to Valentine when he went to report the issue. 2 When Valentine Kapere called the client to resolve the issue the client is not taking his calls or replying to his massages. 3. The client still has the car with him. So who is the ******* here?. My query is i need my account to be unblocked the only money that was left from that R33000 is about R2000 since i was sending it to Valentine who was the owner of the money. The other about R5, 600 was send to me by Chamba to buy him some clothes from this side and the investigating officer even called Chamba to verify.

0
Replies (1)
Mukuru
Mukuru's reply22 Nov 2021, 21:56
Official
Hi Berinah,

We sincerely apologize for the inconvenience caused regarding your card and the transactions you have processed. We will contact you directly on the provided contact number to advise further steps towards resolving your query.

Your patience is greatly appreciated.