TK
Tommy K
1 reviews | Active since Jul 2018
11 Sept 2024, 13:10
Non-transparent and worst customer service!!!
I have experienced significant challenges with the company's transparency and customer service.
Recently, I inadvertently made a duplicate payment for the same order. Despite reaching out to customer service and providing proof of the duplicate payments, my issue remains unresolved. The individual handling my case was unable to provide a satisfactory resolution.
This experience has raised concerns about the security of their systems and the possibility of internal mishandling.
I strongly advise careful consideration when choosing a company to entrust with your financial transactions. The individual who was dealing with my issue is Wina Sisimi Yalembasila
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Mukuru's replyOfficial
11 Sept 2024, 15:42Good day, Xolani.
Thank you for taking the time to provide feedback.
We apologize for the inconvenience you have experienced and understand how frustrating this is for you. We acknowledge that the consultant handling your case could have approached the situation more effectively. We appreciate your feedback and are addressing this internally to ensure better service in the future.
Upon reviewing your case, we have noted that while you provided proof of the duplicate payments, we also require proof of the account in order to process the refund. We understand this oversight and want to assure you that the Payments team has now received your email and is actively working to resolve the issue.
Thank you for your patience thus far. We are committed to rectifying the situation as promptly as possible and will keep you updated on the progress of your refund.
If you have any further questions or need additional assistance, please feel free to contact us.
Kind regards.
Thank you for taking the time to provide feedback.
We apologize for the inconvenience you have experienced and understand how frustrating this is for you. We acknowledge that the consultant handling your case could have approached the situation more effectively. We appreciate your feedback and are addressing this internally to ensure better service in the future.
Upon reviewing your case, we have noted that while you provided proof of the duplicate payments, we also require proof of the account in order to process the refund. We understand this oversight and want to assure you that the Payments team has now received your email and is actively working to resolve the issue.
Thank you for your patience thus far. We are committed to rectifying the situation as promptly as possible and will keep you updated on the progress of your refund.
If you have any further questions or need additional assistance, please feel free to contact us.
Kind regards.
Mukuru's reply11 Sept 2024, 15:42
Official
Good day, Xolani.
Thank you for taking the time to provide feedback.
We apologize for the inconvenience you have experienced and understand how frustrating this is for you. We acknowledge that the consultant handling your case could have approached the situation more effectively. We appreciate your feedback and are addressing this internally to ensure better service in the future.
Upon reviewing your case, we have noted that while you provided proof of the duplicate payments, we also require proof of the account in order to process the refund. We understand this oversight and want to assure you that the Payments team has now received your email and is actively working to resolve the issue.
Thank you for your patience thus far. We are committed to rectifying the situation as promptly as possible and will keep you updated on the progress of your refund.
If you have any further questions or need additional assistance, please feel free to contact us.
Kind regards.
Thank you for taking the time to provide feedback.
We apologize for the inconvenience you have experienced and understand how frustrating this is for you. We acknowledge that the consultant handling your case could have approached the situation more effectively. We appreciate your feedback and are addressing this internally to ensure better service in the future.
Upon reviewing your case, we have noted that while you provided proof of the duplicate payments, we also require proof of the account in order to process the refund. We understand this oversight and want to assure you that the Payments team has now received your email and is actively working to resolve the issue.
Thank you for your patience thus far. We are committed to rectifying the situation as promptly as possible and will keep you updated on the progress of your refund.
If you have any further questions or need additional assistance, please feel free to contact us.
Kind regards.