1 reviews | Active since Dec 2017
No South African should use Mukuru
This company should be closed and not allowed to operate in SA the worst service I have ever encountered. My 73 year old mum was left stranded and her high blood pressure going through the roof because of your *********** staff that almost caused my mum to pass out. If you listen to the many times she has called in and made to go all the way to town to be turned away because your system could not active a card. Your agents were asking us for solutions instead of assisting an elderly person accordingly, no team leaders on site no manager it's all vibes. I don't know what kind of Bangladesh contact center you running there but I'm pretty sure you not allowed to treat customers that way an agent called Thabang and her team leader Goodnesses showcase what a circus you running there. I personally had to go all the way to her rescue she was there from 8am until 2pm with no assistance from your agents when she spent her last cent to get there than on top of it you charge ridiculous charges for a **** show of a service. Hope you close down because you have no business running such in South Africa.
Thank you for sharing your experience with us. We are truly sorry for the distress and inconvenience caused to your mother. We understand how important it is for our customers to receive timely and efficient assistance, and we take your concerns seriously.
To help us investigate this matter thoroughly and provide feedback, could you kindly share the phone number that was used to contact us? This will allow us to review the interactions and understand what happened so we can address it appropriately.
We appreciate you bringing this to our attention and assure you that your feedback will be handled with urgency.
Kind regards.
Thank you for sharing your experience with us. We are truly sorry for the distress and inconvenience caused to your mother. We understand how important it is for our customers to receive timely and efficient assistance, and we take your concerns seriously.
To help us investigate this matter thoroughly and provide feedback, could you kindly share the phone number that was used to contact us? This will allow us to review the interactions and understand what happened so we can address it appropriately.
We appreciate you bringing this to our attention and assure you that your feedback will be handled with urgency.
Kind regards.