No funds after redeemed voucher. STAY AWAY

Item: Mukuru
Rating: 1
Author: Sean V

This is the worst company ever. Stay away from them. They have poorly trained customer service staffs. Funds were sent to me from Malawi, for a company that claim they are instant, we are siting on 24hours and the funds are not in. (Mukuru card to mukuru Card). Kept calling and every time, I get told something different from each customer service staff - spoke to 6 different people and they all gave different explanations. How ridiculous can a company be? My voucher has been redeemed to my card and yet nothing is reflecting on my balance. And one of the staff had the audacity to say their was no payment made. This people are a joke. I don't forsee them lasting long as they don't have a clue of what a financial institution operation entails.

Helpful (0)

Replies (4)

Mukuru's replyOfficial

08 Jul 2021, 10:01

Hi Sean! We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Kindly provide us your contact information alternatively, we can be reached via phone: *** /email us at ***

Mukuru's reply08 Jul 2021, 10:01

Official

Sean V's updateReviewer Update

08 Jul 2021, 17:11

I have called numerous times hey. No solution. Saying your network was down. Hows that suppose to be my problem? You guys charge ridiculously and yet no service rendered!

Sean V's update08 Jul 2021, 17:11

Reviewer Update

I have called numerous times hey. No solution. Saying your network was down. Hows that suppose to be my problem? You guys charge ridiculously and yet no service rendered!

Mukuru's replyOfficial

11 Jul 2021, 11:37

We would like to engage with you further. May you kindly provide us your contact information or email us at ***

Mukuru's reply11 Jul 2021, 11:37

Official

We would like to engage with you further. May you kindly provide us your contact information or email us at ***

Mukuru's replyOfficial

19 Aug 2021, 10:21

Hi Sean

Thank you for taking your time to share your feedback . We sincerely apologize for the inconvenience this is causing you. We would like to engage with you further. May you kindly provide us your contact information or email us at ***

Mukuru's reply19 Aug 2021, 10:21

Official