1 reviews | Active since Nov 2024
MUKURU - Worst remittance service! BEWARE!!!
It is now 3 days since I made a transfer to Kenya of R10k order number ***) and yet the money has not been received. I have called four times and no one seems to have an answer on the issue. Every call centre agent I’ve spoken to contradicts the other. Worse was yesterday when one of the agents that was extremely condescending to the extent of telling me “sir, I advise you to just be patient and wait for the day the cash is received. After all, they say patience is a virtue!”. This was my third time using the service. The first two transactions in October were instantaneous. I now regret ever making use of Mukuru. I wish I had read the reviews from other disgruntled customers. There is a trend! This company ought to be investigated. I intend on opening a ***** case today.
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the delay in processing your transfer and for the frustration this situation has caused, especially given your previous positive experiences with Mukuru. We understand how unsettling it can be to wait for an urgent transfer without clear answers, and we acknowledge that the inconsistency and professionalism in our responses did not meet our standards.
Please rest assured that we have taken your feedback seriously. Your issue was escalated, and we have refunded the respective order directly to your Mukuru card. We appreciate you taking our call and giving us the opportunity to explain the situation further. As we continue to investigate this matter, we’ll ensure that feedback is shared with the relevant teams to help improve service delivery. Thank you for your patience, and please feel free to reach out to us at *** if you need any further assistance.
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the delay in processing your transfer and for the frustration this situation has caused, especially given your previous positive experiences with Mukuru. We understand how unsettling it can be to wait for an urgent transfer without clear answers, and we acknowledge that the inconsistency and professionalism in our responses did not meet our standards.
Please rest assured that we have taken your feedback seriously. Your issue was escalated, and we have refunded the respective order directly to your Mukuru card. We appreciate you taking our call and giving us the opportunity to explain the situation further. As we continue to investigate this matter, we’ll ensure that feedback is shared with the relevant teams to help improve service delivery. Thank you for your patience, and please feel free to reach out to us at *** if you need any further assistance.
Thank you for reaching out and confirming that the refund is reflecting. Thank you for your patience, and please feel free to reach out to us at *** if you need any further assistance.
Thank you for reaching out and confirming that the refund is reflecting. Thank you for your patience, and please feel free to reach out to us at *** if you need any further assistance.